Bilingual Italian/English Customer Support Specialist Hybrid

Merck Life Science; Wrocław; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Sports card

Prepaid lunch card

Additional paid days off

Job summary

Merck Life Science is seeking a Customer Support Representative in Wroclaw. You will be the main contact for customers, handling orders from entry to delivery while coordinating with internal teams in a multinational setting.

The role emphasizes accurate communication, ownership of customer interactions, and the ability to learn ERP systems like SAP, Oracle or Salesforce while working in a hybrid environment following onboarding in the Wroclaw office.

Qualifications

• Fluency in Italian and English is essential.
• Strong problem-solving and ownership of customer interactions.
• Ability to multitask in a fast-paced environment.
• Highly organized with good prioritization skills.
• Familiarity with ERP tools such as SAP, Oracle or Salesforce.

Responsibilities

• Own the full order cycle from entry to shipping documentation.
• Serve as primary contact for customers via phone, email and web channels.
• Collaborate with Commercial, Finance and Distribution teams to ensure seamless interactions.

Skills

Italian

English

Problem solving

Multitasking

Organization

Tools

SAP

Oracle

Salesforce

Job description

Merck Life Science is seeking a Customer Support Representative in Wroclaw. You will be the main contact for customers, handling orders from entry to delivery while coordinating with internal teams in a multinational setting.

The role emphasizes accurate communication, ownership of customer interactions, and the ability to learn ERP systems like SAP, Oracle or Salesforce while working in a hybrid environment following onboarding in the Wroclaw office.