Junior IT Support Specialist – Global Remote & Onsite

Akamai Technologies GmbH; Kraków; Hybrid; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Benefits at Akamai

FlexBase program

Job summary

Akamai Technologies GmbH's Solution Center in Kraków is seeking an IT Support Specialist to help internal colleagues by solving technical issues across platforms and devices. You will assist via live chat, phone, email, and ticketing systems, delivering timely resolutions and an exceptional employee experience.

You should have basic knowledge of macOS, Windows, or Linux, networking, and office apps, with a customer-first mindset, strong communication in English and Polish, and IT certs like

Qualifications

• Foundational technical skills across macOS, Windows, or Linux environments.
• Understanding of basic networking concepts and common office applications.
• Delivering excellent customer service with a customer-first mindset.
• Clear communication in English and Polish, both remotely and in person when needed.

Responsibilities

• Serve as the first point of contact for internal colleagues via live chat, phone, email, and ticketing systems.
• Own and resolve service requests promptly, aiming for first-contact resolution.
• Use remote support tools to troubleshoot technical issues and improve employee experience.
• Collaborate with teammates to craft effective solutions and share feedback to improve service quality.
• Apply resourceful problem-solving to navigate complex issues efficiently.
• Maintain a remote-first mindset with occasional office visits for team activities or training.

Skills

Foundation macOS/Windows/Linux

Networking basics

Office applications

Customer service mindset

Job description

Akamai Technologies GmbH's Solution Center in Kraków is seeking an IT Support Specialist to help internal colleagues by solving technical issues across platforms and devices. You will assist via live chat, phone, email, and ticketing systems, delivering timely resolutions and an exceptional employee experience.

You should have basic knowledge of macOS, Windows, or Linux, networking, and office apps, with a customer-first mindset, strong communication in English and Polish, and IT certs like