IT Support Engineer - Desktop Support

Cognizant; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Cognizant is seeking a Systems Engineer for Desktop Support in Krakow. The role focuses on delivering high-quality desktop support within a 100% onsite environment, operating on a weekly rotational shift schedule (Morning and Afternoon/Evening).

No travel is required, and you will work with a hybrid-leaning IT team to resolve hardware and software issues, maintain documentation, and ensure user satisfaction.

Qualifications

• Bachelor's degree in IT or related field.
• Experience in desktop support and IT operations.
• Strong verbal and written communication skills.
• Ability to work in hybrid and onsite environments.
• Familiarity with remote support tools and techniques.
• Commitment to continuous learning and improvement.

Responsibilities

• Provide end-to-end desktop support to ensure smooth IT operations across hybrid setups.
• Diagnose and resolve hardware and software issues.
• Collaborate with IT teams to implement updates and system enhancements.
• Monitor system performance and propose improvements for user experience.
• Deploy and configure new software and hardware with attention to compatibility.
• Maintain detailed documentation of procedures and resolutions.
• Communicate effectively with users to address technical needs.
• Participate in rotational shifts to support users across time zones.
• Use remote support tools to troubleshoot and resolve issues.
• Contribute to IT strategy development aligned with organizational goals.

Skills

Desktop support

Hardware troubleshooting

Software troubleshooting

Remote support tools

Communication

Documentation

Team collaboration

Education

Bachelor's degree in IT

Tools

Remote desktop software

Job description

Job Description: Systems Engineer – Desktop Support

Location: Krakow,

Work Model: 100% Onsite

Please note that the role will be aligned to a weekly rotational shift schedule. The rotation will include the following shifts:

• Morning Shift
• Afternoon/ Evening Shift

Job Summary

We are seeking a skilled and proactive Systems Engineer with serval years of experience to join our dynamic IT team. This role focuses on delivering high-quality desktop support within a hybrid work environment, operating on rotational shifts. The ideal candidate will possess strong technical acumen, excellent communication skills, and a passion for optimizing IT infrastructure. No travel is required for this position.

Key Responsibilities

• Provide end-to-end desktop support to ensure smooth IT operations across hybrid setups
• Diagnose and resolve hardware and software issues to maintain system reliability
• Collaborate with IT teams to implement updates, patches, and system enhancements
• Monitor system performance and recommend improvements for user experience
• Deploy and configure new software and hardware with attention to compatibility
• Maintain detailed documentation of technical procedures and resolutions
• Communicate effectively with users to understand and address technical needs
• Ensure adherence to company policies and industry standards in all support activities
• Participate in rotational shifts to support users across multiple time zones
• Use remote support tools to troubleshoot and resolve issues efficiently
• Contribute to IT strategy development aligned with organizational goals
• Deliver prompt, courteous, and effective support to maintain high customer satisfaction
• Stay current with emerging desktop support technologies and best practices

Qualifications

• Strong understanding of desktop support technologies and methodologies
• Proven ability to troubleshoot hardware and software issues independently
• Excellent verbal and written communication skills
• Experience working in hybrid environments and collaborating across teams
• Proficiency with remote support tools and techniques
• Demonstrated commitment to continuous learning and improvement
• Bachelor's degree or relevant certification in Information Technology or related field

Certifications Required

• ITIL Certification (Information Technology Infrastructure Library)