Junior IT Operations Specialist: Systems Support & Training

Stefanini, Inc; Poland; Remote; PLN 90,000 - 130,000; Full time

Job summary

Stefanini Group in Kraków is seeking a dedicated IT professional responsible for the complete life cycle of an existing IT system, from analyzing current arrangements to implementing systems and providing training.

You will interact with a diverse range of users, resolve issues, gather requirements, and coordinate testing before production releases. A proactive, cross-regional team player with strong communication skills is essential.

Qualifications

• University degree or equivalent asset.
• Working experience with MS SQL Server and related services (SSRS).
• Experience using T-SQL syntax.
• Good understanding of ITIL service management processes.

Responsibilities

• Maintenance and support for IT Operations System (Manufacturing/Logistics/QA).
• Interact with users to assist with issues, gather incident details and drive resolutions; coordinate with other teams as needed.
• Analyze business requirements and interpret client needs to identify solutions.
• Coordinate testing to confirm functionality before production release.
• Provide training and instruction manuals for new or upgraded system functionalities.
• Proactively assess system state and propose improvements.

Skills

Analytical skills

Communication skills

On-call willingness

Fluent English

Fluent Polish

Education

University degree in Computer Sciences, Information Systems, Engineering or equivalent

Tools

MS SQL Server

SSRS

T-SQL

ITIL

DELMIA Apriso

Manufacturing & Logistics knowledge

Job description

Stefanini Group in Kraków is seeking a dedicated IT professional responsible for the complete life cycle of an existing IT system, from analyzing current arrangements to implementing systems and providing training.

You will interact with a diverse range of users, resolve issues, gather requirements, and coordinate testing before production releases. A proactive, cross-regional team player with strong communication skills is essential.