Junior IT Operations Analyst - Systems Troubleshooting & Training

Stefanini EMEA

Kraków

On-site

PLN 60,000 - 90,000

Full time

8 days ago

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Job summary

Stefanini EMEA is seeking a Jr. IT Operations Analyst (FSS) in Kraków to manage the full life cycle of an IT system, from analysis to implementation and training. You will work with a cross-regional team, resolve user issues, and improve system performance in manufacturing/logistics settings.

Fluency in English and Polish is required, and occasional on-call support may be needed. This role offers hands-on experience with SQL, ITIL processes and DELMIA Apriso, contributing to a global IT services

Qualifications

University degree in Computer Sciences, Information Systems, Engineering or equivalent will be an asset.

Responsibilities

Maintenance and support for IT Operations System (Manufacturing/Logistics/QA).
Interact with users to assist with resolution of issues, requests and challenges related to the systems in scope of support. Gather information related to incidents, determine the root cause of the problems and drive resolutions to permanently address the users' issues. Coordinate investigation with other support teams, if needed (e.g., with infrastructure support team).
Analyze and understand IT related business requirements, perform gap assessments/interpret the client's requirements to identify potential solutions.
Coordinate testing to confirm delivered functionality before the update of the system is released to the production environment.
Provide training and instruction manuals for new or upgraded system functionalities.
Constantly and proactively assess existing system state and prepare improvement points to address defined limitations.