Support Engineer with English

Stefanini, Inc; Poland; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical subscription

Soft skills and technical training

Flexible benefits budget

Referral bonuses

Job summary

Stefanini Group in Cracow is seeking an English-speaking Support Engineer (L1) to assist clients with technical issues via email and phone. You will log into client machines remotely and document problems in the ticketing system.

The role requires advanced English, willingness to work in a 24/7 shift including nights and weekends, and a collaborative, customer-focused mindset. Hybrid work is available with 2 days in the Cracow office.

Qualifications

• Advanced English skills suitable for communication with native speakers.
• Experience in IT support or customer service is a plus.
• Ability to work in a 24/7 shift rotation, including nights and weekends.
• Team player with adaptability and perseverance in client relations.
• Willingness to learn new information and acquire new skills.
• Strong written and oral communication skills.

Responsibilities

• Provide support to clients via email and phone regarding technical issues (password reset, connectivity, emailing options).
• Log into the client’s computer remotely and help solve software issues.
• Document issues in the ticketing system on a daily basis.
• Troubleshoot hardware, software, and network related issues.
• Escalate problems to the next level of support when necessary.
• Assist clients by providing necessary information and guidance.

Skills

English (Advanced)

IT Support

Customer service

Team player

Willingness to learn

Strong communication

Job description

Are you an English speaker looking for a job where you can utilize your skills? Are you looking for your first job in IT or maybe a change in current role? This role might be for you! We are currently looking for a Support Engineer (L1) with English to join our Team in Cracow.

Imagine a day at Stefanini - Take a look!

• Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, software issues;
• Log remotely to the client's computer and help them solve software issues;
• Document issues that you deal with on a daily basis into the ticketing system;
• Troubleshoot hardware, software and network related issues;
• Escalate problems to the next level of support when necessary;
• Help the client with all the necessary information.

Job Requirements

• Advanced English skills, as role require communication with native speakers;
• Available to work in a 24/7 shift rotation, including nights and weekends;
• Ready to learn new information and aquire new skills;
• A team player that shows adaptability, flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Strong written and oral communication skills;
• Previous successful customer service experience or IT Support experience is considered a strong advantage;
• Openness to work in hybrid model 2 days from the office in Cracow.

What do we offer

• You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program;
• Special referral bonuses for recommending qualified candidates;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.