Jr. IT Operations Specialist (FSS)

Stefanini, Inc; Poland; Remote; PLN 90,000 - 130,000; Full time

Job summary

Stefanini Group in Kraków is seeking a dedicated IT professional responsible for the complete life cycle of an existing IT system, from analyzing current arrangements to implementing systems and providing training.

You will interact with a diverse range of users, resolve issues, gather requirements, and coordinate testing before production releases. A proactive, cross-regional team player with strong communication skills is essential.

Qualifications

• University degree or equivalent asset.
• Working experience with MS SQL Server and related services (SSRS).
• Experience using T-SQL syntax.
• Good understanding of ITIL service management processes.

Responsibilities

• Maintenance and support for IT Operations System (Manufacturing/Logistics/QA).
• Interact with users to assist with issues, gather incident details and drive resolutions; coordinate with other teams as needed.
• Analyze business requirements and interpret client needs to identify solutions.
• Coordinate testing to confirm functionality before production release.
• Provide training and instruction manuals for new or upgraded system functionalities.
• Proactively assess system state and propose improvements.

Skills

Analytical skills

Communication skills

On-call willingness

Fluent English

Fluent Polish

Education

University degree in Computer Sciences, Information Systems, Engineering or equivalent

Tools

MS SQL Server

SSRS

T-SQL

ITIL

DELMIA Apriso

Manufacturing & Logistics knowledge

Job description

In this role, with the aim of improving business efficiency and productivity, you will be responsible for the complete life cycle of an existing IT system, from analyzing existing arrangements to implementing systems and providing training. If you love interacting with a diverse range of people and are eager to go ahead and help them in sorting out their problems, then you can take up this career with us!

Job Responsibilities

• Maintenance and support for IT Operations System (Manufacturing/Logistics/QA)
• Interact with users to assist with resolution of issues, requests and challenges related to the systems in scope of support. Gather information related to incidents, determine the root cause of the problems and drive resolutions to permanently address the users" issues. Coordinate investigation with other support teams, if needed (e.g., with infrastructure support team)
• Analyze and understand IT related business requirements, perform gap assessments/interpret the client's requirements to identify potential solutions.
• Coordinate testing to confirm delivered functionality before the update of the system is released to the production environment.
• Provide training and instruction manuals for new or upgraded system functionalities.
• Constantly and proactively assess existing system state and prepare improvement points to address defined limitations.

Job Requirements

• University degree in Computer Sciences, Information Systems, Engineering or equivalent will be an asset.
• Working experience with MS SQL server and related services (e.g., SSRS).
• Confirmed experience of using T-SQL syntax.
• Good understanding of Service Management Processes (ITIL).
• Experience in DELMIA Apriso will be an asset.
• Understanding manufacturing and logistics business processes.
• Positive, can-do attitude and ability to work within a big cross-regional team.
• Strong communication and analytical skills are essential.
• Ability to cope with stress and workload.
• Willingness to participate in an on-call support model.
• Fluent English and Polish.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn , Facebook and Instagram where we regularly post insights from our colleagues.