Support Engineer with German

Stefanini EMEA; Poland; Hybrid; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Private medical subscription

Soft skills and technical training

Flexible benefits budget

Special referral bonuses

Hybrid or remote work model

Up to 4 extra vacation days

Job summary

Stefanini EMEA is seeking a Support Engineer with German to join our IT services team. You will connect customers with our technical solutions and collaborate with cross-functional teams to resolve issues, ensuring high-quality support and customer satisfaction.

The role emphasizes proactive problem solving, continuous learning, and strong communication. Hybrid or remote work is available, with locations in Poland where applicable.

Qualifications

• Advanced German (C1) required.
• Strong written and oral communication abilities.
• Team player with adaptability and perseverance.

Responsibilities

• Provide technical support to clients via email and phone.
• Log into client systems remotely to troubleshoot issues; document steps in ticketing system.
• Troubleshoot hardware, software and network problems; escalate when needed.

Skills

German (C1)

Customer service

Communication skills

Job description

Stefanini is a global IT services company with over 88 offices in 39 countries across the globe. Since 1987, Stefanini has been providing offshore, onshore and near-shore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to enterprises around the world.

We are looking for a Support Engineer with German to join our team. As a Support Engineer, your primary goal is to connect our customers with our technical solutions. Your mission involves collaborating with diverse teams to identify and resolve customer issues, delivering outstanding technical support. By prioritizing customer satisfaction and taking a proactive approach to problem-solving, you will play a key role in enhancing our products and services.

Responsibilities:

• Providing support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options etc;
• Logging remotely to client's computer and help them solve software issues;
• Documenting issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
• Help the client with all the necessary information.

Requirements:

• GERMAN at advanced level (C1 level);
• Motivation for learning new information;
• Ready to acquire new skills (communication skills, technical skills etc.);
• A team player that shows Adaptability Flexibility and perseverance in managing a good working relationship with clients and colleagues;
• Willingness to help people in having continuity in their computer-based activity;
• Strong written and oral communication skills;
• Able to communicate problems/issues to customers in a non-technical manner;
• Previous successful customer service experience is considered an advantage.

What we offer:

You will find here not only a challenging and interesting workplace, but also a rewarding work experience with benefit package including:

• Private medical subscription;
• Soft skills and technical training for current and emerging products and technologies;
• A monthly budget for flexible benefits program (eg. Multisport card, hotel bookings, shop vouchers etc.);
• Special referral bonuses for recommending qualified candidates;
• Hybrid or remote work model, depending on the location (hybrid for candidates in Cracow and Opole);
• Up to 4 days of extra vacation;

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.