Junior Bilingual Italian/English Support Specialist | Hybrid

Xtb; Warszawa; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Meal co-financing

Sports card

Language learning platform

Career development

Job summary

XTB, a global FinTech leader in Poland, seeks a multilingual Customer Support Specialist to assist Italian and English-speaking clients. You will provide high-quality service via phone, chat, and email, and build trust-based relationships.

The role offers a hybrid work model in an international environment. Fluency in Italian and English, plus strong communication and multitasking skills, are essential for success.

Qualifications

• Fluent Italian and English at C1/C2 or native level.
• Availability for rotational shifts between 8:00 and 19:00.
• Strong multitasking and prioritisation skills.
• Excellent communication and negotiation abilities.
• Proficiency in MS Office.

Responsibilities

• Provide high-quality customer support to Italian and English-speaking clients via phone, chat, and email.
• Build and maintain long-term, trust-based relationships with customers.
• Respond to inquiries promptly and professionally.
• Handle complaints with clear explanations and effective solutions.
• Monitor financial markets and stay informed about relevant developments.
• Update and verify client information in the CRM system.
• Collaborate with international branches and internal departments to ensure smooth service delivery.

Skills

Italian (C1/C2)

English (C1/C2)

MS Office

Communication

Multitasking

Prioritisation

Negotiation

Tools

CRM system

Job description

XTB, a global FinTech leader in Poland, seeks a multilingual Customer Support Specialist to assist Italian and English-speaking clients. You will provide high-quality service via phone, chat, and email, and build trust-based relationships.

The role offers a hybrid work model in an international environment. Fluency in Italian and English, plus strong communication and multitasking skills, are essential for success.