Bilingual Italian/English Customer Service Executive Hybrid

CHEP Polska Sp. z o.o.; Poland; Ibrido; PLN 42.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Descrizione del lavoro

CHEP Polska Sp. z o.o. in Poland is seeking an Italian and English-speaking Customer Service Executive to join our European Customer Service team. If you enjoy solving problems, helping customers, and collaborating in an international environment, this could be the perfect opportunity for you.

You will work in a hybrid model, supporting onboarding, data accuracy, and cross-functional collaboration with Sales, Finance, and Operations to ensure a seamless customer experience.

Competenze

• Experience in customer service, administration, or operations support.
• Proficient with business systems and digital tools.
• Ability to manage multiple priorities in a dynamic environment.

Mansioni

• Professionally manage and resolve customer inquiries, complaints, and requests, adhering to SLAs.
• Facilitate onboarding, set up customer accounts, and provide system training as needed.
• Collaborate with Sales, Finance, and Operations to ensure a seamless customer experience.
• Maintain accurate customer information and service requests in relevant systems.
• Conduct regular reviews of customer accounts to identify improvements and insights.
• Support continuous improvement by suggesting process optimizations and efficiency gains.
• Act as a customer advocate and address concerns with internal stakeholders.

Conoscenze

Customer service orientation

Strong communication

Attention to detail

Time management

Teamwork

Descrizione del lavoro

CHEP Polska Sp. z o.o. in Poland is seeking an Italian and English-speaking Customer Service Executive to join our European Customer Service team. If you enjoy solving problems, helping customers, and collaborating in an international environment, this could be the perfect opportunity for you.

You will work in a hybrid model, supporting onboarding, data accuracy, and cross-functional collaboration with Sales, Finance, and Operations to ensure a seamless customer experience.