Junior Customer Support Specialist with Italian and English

Xtb; Warszawa; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Meal co-financing

Sports card

Language learning platform

Career development

Job summary

XTB, a global FinTech leader in Poland, seeks a multilingual Customer Support Specialist to assist Italian and English-speaking clients. You will provide high-quality service via phone, chat, and email, and build trust-based relationships.

The role offers a hybrid work model in an international environment. Fluency in Italian and English, plus strong communication and multitasking skills, are essential for success.

Qualifications

• Fluent Italian and English at C1/C2 or native level.
• Availability for rotational shifts between 8:00 and 19:00.
• Strong multitasking and prioritisation skills.
• Excellent communication and negotiation abilities.
• Proficiency in MS Office.

Responsibilities

• Provide high-quality customer support to Italian and English-speaking clients via phone, chat, and email.
• Build and maintain long-term, trust-based relationships with customers.
• Respond to inquiries promptly and professionally.
• Handle complaints with clear explanations and effective solutions.
• Monitor financial markets and stay informed about relevant developments.
• Update and verify client information in the CRM system.
• Collaborate with international branches and internal departments to ensure smooth service delivery.

Skills

Italian (C1/C2)

English (C1/C2)

MS Office

Communication

Multitasking

Prioritisation

Negotiation

Tools

CRM system

Job description

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certifiedGreat Place to Work company.

Responsibilities:

• Provide high-quality customer support to Italian and English-speaking clients.
• Build and maintain long-term, trust-based relationships with customers.
• Respond to inquiries via phone, chat, and email in a timely and professional manner.
• Handle complaints by offering clear explanations and effective solutions.
• Monitor financial markets and stay informed about relevant developments.
• Update, verify, and maintain accurate client information in the CRM system.
• Collaborate with international branches and internal departments to ensure smooth service delivery.

Requirements:

• Fluency in Italian and English at C1/C2 or native level.
• Availability to work in a rotational shift system (between 8:00 AM and 7:00 PM).
• Strong multitasking abilities and effective prioritisation skills.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in MS Office tools.

Nice to have:

• Previous experience in customer service.
• Understanding of financial markets and the company's core business.

What we offer:

• Stable employment based on an employment contract.
• Growth opportunities within an international FinTech environment.
• Professional training delivered by experienced financial market specialists.
• A clear career development path supported by regular feedback.
• Hybrid work model (2 days in the office, 3 days remote).
• Team-building and integration events.
• Equipment tailored to your needs.
• A comprehensive benefits package including private medical care, cafeteria platform, sports card, language learning platform, and meal co-financing.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.