Italian-Speaking Customer Support Specialist (Hybrid)

410 MICHELIN POLSKA SP. Z O.O.; Warszawa; Hybrid; PLN 84,000 - 93,000; Full time

Benefits offered by this job

Luxmed medical care

Multisport card co-financing

MyBenefit access

Attractive bonuses

Lunch card meals co-financing

Tyres for the Team program

Hybrid work in new office

Job summary

Michelin in Warsaw is seeking a Customer Service Representative with Italian to support customers across Europe. The role is based in Warsaw with a hybrid work setup, offering professional development, social benefits, and career stability.

You will handle ordering, delivery coordination, and complaints while building lasting client relationships and using IS/IT systems to track orders. Fluency in Italian and strong English are required.

Qualifications

• Fluent Italian (C1).
• Good knowledge of English (B2).
• Ability to cooperate with clients and build long-term relationships.
• Good communication and interpersonal skills.
• Capacity to quickly adapt to new situations.

Responsibilities

• Advise customers on ordering, delivery and complaint process.
• Manage customer orders and monitor their fulfillment.
• Plan and coordinate deliveries with customers.
• Register and manage customer complaints.

Skills

Italian (C1)

English (B2)

Communication

Relationship building

Adaptability

Tools

IS/IT systems knowledge

Job description

Michelin in Warsaw is seeking a Customer Service Representative with Italian to support customers across Europe. The role is based in Warsaw with a hybrid work setup, offering professional development, social benefits, and career stability.

You will handle ordering, delivery coordination, and complaints while building lasting client relationships and using IS/IT systems to track orders. Fluency in Italian and strong English are required.