Junior Customer Support Specialist with French and English

Xtb; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Training programs

Multinational environment

Brand recognition

Job summary

XTB in Warsaw, a global fintech leader, is seeking a French-speaking customer support specialist. You will provide high-quality service to French clients, build lasting relationships, and resolve issues promptly while updating CRM records.

The role requires fluent French and strong English, with a proactive, solution-oriented attitude. You will work within an international team, collaborating with branches and internal departments, using MS Office, and handling inquiries and complaints

Qualifications

• Native or proficient French (C1/C2).
• Very good English (spoken and written).
• Strong communication and negotiation skills.
• Good MS Office knowledge.

Responsibilities

• Providing excellent customer service and support for French-speaking clients.
• Building and maintaining positive, long-term relationships with customers.
• Resolving client issues promptly to ensure high satisfaction.
• Handling and explaining complaints, in writing and over the phone.
• Monitoring developments on global financial markets.
• Working with our CRM system to verify and update client database records.
• Cooperating closely with external XTB branches and internal departments.

Skills

French (C1/C2)

English (C1+)

Multitasking

Communication skills

Negotiation

MS Office

Tools

CRM system

Job description

XTB is a global financial technology company focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, with our operations covering multiple countries across Europe, Asia, and South America. At XTB, we focus on the growth of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs.

If you are looking for exciting challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.

We are a certified Great Place to Work company.

Responsibilities:

• Providing excellent customer service and support for French-speaking clients.
• Building and maintaining positive, long-term relationships with customers.
• Resolving client issues in a timely and efficient manner to ensure high satisfaction.
• Handling and explaining complaints, both in writing and over the phone.
• Monitoring developments on global financial markets.
• Working with our CRM system to verify and update client database records.
• Cooperating closely with external XTB branches and internal departments.

Requirements:

• French language at a native or proficiency level (C1/C2).
• Very good command of English (both spoken and written).
• High level of responsibility, with the ability to multitask, prioritize, and complete tasks efficiently.
• Strong communication, interpersonal, and negotiation skills.
• Good working knowledge of MS Office.
• A positive, proactive, and solution-oriented attitude.

Nice to have:

• Previous experience in a customer service or client support role.
• Basic knowledge of financial markets and XTB’s core business products.

What we offer:

• Full-time employment agreement
• Great learning opportunity in cooperation with multinational units of the company
• Work in an internationally known company with a well-recognized brand
• All the required tools and training required to be successful
• Possibility of developing inside the company’s structures

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.