French Speaking Customer Support Specialist FinTech Growth

Xtb; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Training programs

Multinational environment

Brand recognition

Job summary

XTB in Warsaw, a global fintech leader, is seeking a French-speaking customer support specialist. You will provide high-quality service to French clients, build lasting relationships, and resolve issues promptly while updating CRM records.

The role requires fluent French and strong English, with a proactive, solution-oriented attitude. You will work within an international team, collaborating with branches and internal departments, using MS Office, and handling inquiries and complaints

Qualifications

• Native or proficient French (C1/C2).
• Very good English (spoken and written).
• Strong communication and negotiation skills.
• Good MS Office knowledge.

Responsibilities

• Providing excellent customer service and support for French-speaking clients.
• Building and maintaining positive, long-term relationships with customers.
• Resolving client issues promptly to ensure high satisfaction.
• Handling and explaining complaints, in writing and over the phone.
• Monitoring developments on global financial markets.
• Working with our CRM system to verify and update client database records.
• Cooperating closely with external XTB branches and internal departments.

Skills

French (C1/C2)

English (C1+)

Multitasking

Communication skills

Negotiation

MS Office

Tools

CRM system

Job description

XTB in Warsaw, a global fintech leader, is seeking a French-speaking customer support specialist. You will provide high-quality service to French clients, build lasting relationships, and resolve issues promptly while updating CRM records.

The role requires fluent French and strong English, with a proactive, solution-oriented attitude. You will work within an international team, collaborating with branches and internal departments, using MS Office, and handling inquiries and complaints