Italian-Speaking Billing & Support Administrator

United Parcel Service, Inc.; Łódź; On-site; PLN 35,000 - 52,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag is seeking a Fixed Term Customer Support Associate to handle Italian-language billing queries and provide timely solutions, with English as a secondary language. You will address inquiries by email, prepare reports, and support data administration tasks in a fast-paced setting.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tasks under time pressure. This is a fixed-term contract based in Poland.

Qualifications

• Very Good Italian (especially in writing).
• Good English.
• Strong communications skills.
• Ability to work under time pressure and to deal with multiple tasks.
• Soft skills (problem analysis, problem solving, good decision making).

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes;
• Providing customers with necessary information and possible solutions;
• General administrative tasks (e.g. Creating reports, fulfilling data base).

Skills

Italian (written)

English

Communication skills

Time management

Soft skills

Job description

United Parcel Service Sweden Aktiebolag is seeking a Fixed Term Customer Support Associate to handle Italian-language billing queries and provide timely solutions, with English as a secondary language. You will address inquiries by email, prepare reports, and support data administration tasks in a fast-paced setting.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tasks under time pressure. This is a fixed-term contract based in Poland.