German-English Customer Support Admin |Billing & Inquiries

United Parcel Service, Inc.; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

UPS seeks a customer service professional in Poland to handle email queries, billing questions, and related administrative tasks. The role emphasizes strong German writing skills and good English, with a focus on efficient problem solving and timely responses.

This position is suitable for internal candidates with at least six months at UPS, and requires the ability to work under time pressure while managing multiple tasks.

Qualifications

• Very Good German (especially in writing).
• Good English.
• Strong communications skills.
• Ability to work under time pressure and to deal with multiple tasks.
• Soft skills (problem analysis, problem solving, good decision making).
• At least 6 months employment track at current position in UPS (for internal candidates only).

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes.
• Providing customers with necessary information and possible solutions.
• General administrative tasks (e.g. Creating reports, fulfilling data base).

Skills

German writing

English proficiency

Strong communication

Time management

Problem solving

Job description

UPS seeks a customer service professional in Poland to handle email queries, billing questions, and related administrative tasks. The role emphasizes strong German writing skills and good English, with a focus on efficient problem solving and timely responses.

This position is suitable for internal candidates with at least six months at UPS, and requires the ability to work under time pressure while managing multiple tasks.