Bilingual Admin & Billing Specialist (Dutch/English)

United Parcel Service, Inc.; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag is seeking a customer service professional to handle billing and invoices via email from our Łódź, Poland office. The role focuses on resolving queries, delivering information, and offering practical solutions under time pressure, with core emphasis on Dutch language proficiency and strong English communication.

Fixed-term contract, on-site role. Applicants should demonstrate multitasking abilities, problem analysis and decision-making skills, and a track

Qualifications

• Proficient in Dutch (written) and English communication.
• Excellent communication and time-management skills.
• Ability to handle multiple tasks under time pressure.
• Experience at UPS internal role for internal candidates only (at least 6 months).

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes
• Providing customers with necessary information and possible solutions
• General administrative tasks (e.g. creating reports, fulfilling data base)

Skills

Dutch (written)

English

Communication skills

Time management

Multitasking

Problem analysis

Problem solving

Decision making

Job description

United Parcel Service Sweden Aktiebolag is seeking a customer service professional to handle billing and invoices via email from our Łódź, Poland office. The role focuses on resolving queries, delivering information, and offering practical solutions under time pressure, with core emphasis on Dutch language proficiency and strong English communication.

Fixed-term contract, on-site role. Applicants should demonstrate multitasking abilities, problem analysis and decision-making skills, and a track