Administrator ds Wsparcia Klienta (CIS Administrator with Italian)

United Parcel Service Sweden Aktiebolag; Łódź; On-site; PLN 35,000 - 52,000; Full time

Job summary

United Parcel Service Sweden Aktiebolag is seeking a Fixed Term Customer Support Associate to handle Italian-language billing queries and provide timely solutions, with English as a secondary language. You will address inquiries by email, prepare reports, and support data administration tasks in a fast-paced setting.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tasks under time pressure. This is a fixed-term contract based in Poland.

Qualifications

• Very Good Italian (especially in writing).
• Good English.
• Strong communications skills.
• Ability to work under time pressure and to deal with multiple tasks.
• Soft skills (problem analysis, problem solving, good decision making).

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes;
• Providing customers with necessary information and possible solutions;
• General administrative tasks (e.g. Creating reports, fulfilling data base).

Skills

Italian (written)

English

Communication skills

Time management

Soft skills

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

What would you do on a daily basis?

• Resolving customer queries sent via email regarding billing, invoices, credit notes;
• Providing customers with necessary information and possible solutions;
• General administrative tasks (e.g. Creating reports, fulfilling data base).

We expect from applicants:

• Very Good Italian (especially in writing);
• Good English;
• Strong communications skills;
• Ability to work under time pressure and to deal with multiple tasks;
• Soft skills (problem analysis, problem solving, good decision making);
• At least 6 months employment track at current position in UPS (for internal candidates only).

Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu

Employee Type:

Fixed Term (Na czas określony)

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