Dutch-English Admin & Customer Support Specialist

United Parcel Service, Inc.; Łódź; On-site; PLN 36,000 - 60,000; Part time

Job summary

United Parcel Service, Inc. is seeking a customer service professional in Poland to handle billing queries and provide solutions by email. You will support English and Dutch-speaking customers, perform basic administrative tasks, and maintain accurate data records.

The role emphasizes time management, multitasking, and strong problem-solving abilities to ensure timely responses and quality service in a dynamic logistics environment.

Qualifications

• Dutch language skills required, especially written.
• Proficient English language skills.
• Strong communication abilities.
• Ability to work under time pressure and manage multiple tasks.
• Soft skills: problem analysis, problem solving, good decision making.
• Internal candidates must have at least 6 months with UPS.

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes.
• Providing customers with necessary information and possible solutions.
• General administrative tasks (e.g., creating reports, fulfilling database).

Skills

Dutch (written)

English

Communication skills

Time management

Multi-tasking

Problem solving

Job description

United Parcel Service, Inc. is seeking a customer service professional in Poland to handle billing queries and provide solutions by email. You will support English and Dutch-speaking customers, perform basic administrative tasks, and maintain accurate data records.

The role emphasizes time management, multitasking, and strong problem-solving abilities to ensure timely responses and quality service in a dynamic logistics environment.