German-Speaking Customer Support Administrator

United Parcel Service, Inc.; Łódź; Hybrid; PLN 89,000 - 134,000; Full time

Job summary

UPS in Łódź is seeking a German-speaking customer service professional who can resolve queries sent by email regarding billing, invoices, and credit notes while delivering excellent service. You will provide information and potential solutions, and support general administrative duties such as reporting and data entry.

This permanent role is with a Fortune Global 500 company in a dynamic logistics environment.

Qualifications

• Very Good German, especially in writing.
• Good English.
• Strong communications skills.
• Ability to work under time pressure and to deal with multiple tasks.
• Soft skills (problem analysis, problem solving, good decision making)

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes
• Providing customers with necessary information and possible solutions
• General administrative tasks (e.g. Creating reports, fulfilling data base)

Skills

German writing

English

Communication skills

Time pressure

Soft skills

Job description

UPS in Łódź is seeking a German-speaking customer service professional who can resolve queries sent by email regarding billing, invoices, and credit notes while delivering excellent service. You will provide information and potential solutions, and support general administrative duties such as reporting and data entry.

This permanent role is with a Fortune Global 500 company in a dynamic logistics environment.