Customer Billing & Admin Specialist

UPS Supply Chain Solutions, Inc.; Łódź; On-site; PLN 60,000 - 90,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a customer service professional based in Łódź, Poland. The role focuses on resolving customer queries via email related to billing, invoices, and credit notes, and on providing clear information and solutions to customers.

The position requires very good Dutch writing skills, good English, and strong communication. The candidate should manage time effectively and handle multiple tasks, with adherence to UPS procedures.

Qualifications

• Very Good Dutch (especially in writing)
• Good English
• Strong communications skills
• Ability to work under time pressure and handle multiple tasks
• Soft skills: problem analysis, problem solving, good decision making
• At least 6 months employment track at UPS (internal candidates only)

Responsibilities

• Resolving customer queries sent via email regarding billing, invoices, credit notes
• Providing customers with necessary information and possible solutions
• General administrative tasks (creating reports, fulfilling database)

Skills

Dutch language (written)

English language

Strong communication skills

Time management

Multitasking

Problem solving

Job description

UPS Supply Chain Solutions, Inc. is seeking a customer service professional based in Łódź, Poland. The role focuses on resolving customer queries via email related to billing, invoices, and credit notes, and on providing clear information and solutions to customers.

The position requires very good Dutch writing skills, good English, and strong communication. The candidate should manage time effectively and handle multiple tasks, with adherence to UPS procedures.