IT Supporter - Poland

Global Wind Service; Szczecin; On-site; PLN 127,388 - 191,082; Full time

Benefits offered by this job

Private healthcare

Life insurance

Pre-paid cards after trial period

Supportive colleagues

Flexible daily tasks

Job summary

Global Wind Service is looking for an IT Supporter based in Szczecin, Poland. The role involves providing comprehensive IT support to all employees, including 1st and 2nd level support for IT-related issues and managing requests in the Zendesk ticketing system.

The ideal candidate should possess a relevant IT background, experience with Microsoft platforms, and full working proficiency in English. The position offers a full-time employment contract, private healthcare, and a dynamic hybrid work environment.

Qualifications

• Proven experience in IT support role.
• Fluent in spoken and written English.
• Valid driving license.

Responsibilities

• Provide 1st and 2nd level IT support.
• Manage requests in Zendesk.
• Administer IT user onboarding and offboarding.
• Oversee device management in Microsoft Intune.
• Maintain IT equipment and software licenses.
• Prepare user guides and conduct user education.

Skills

IT support

Active Directory / MS Entra management

MS Intune administration

Office 365 Administration

Communication skills

Patience and respect for diverse cultures

Education

Relevant IT education

Tools

Zendesk

Microsoft Intune

Office 365

SharePoint

Job description

We are looking for an IT Supporter to be based in our office in Szczecin (Poland). You will be responsible for all aspects of IT support for everyone employed by Global Wind Service. We are seeking a candidate who is solution-oriented, patient, self-motivating and with the ability to multitask.

The candidate will have a key stake in enabling users to work effectively across our IT Platforms and will be highly involved in the administration and support of our Microsoft platform and products.

Responsibilities

• 1st and 2nd level support for ITrelated issues and requests
• Managing requests and problems in Zendesk ticketing system
• Device management in Microsoft Intune
• Administration of IT user onboarding, offboarding and access permissions
• Various software license administration
• Maintenance, assignment and tracking of IT equipment (Laptops, mobile phones etc.)
• Recycling of IT equipment / handling of equipment orders
• Preparation of user guides / assistance with education of users
• Follow up on security incidents with end users
• Coordination of equipment purchases with our IT partners

Qualifications

• Relevant IT background, preferably with education in that field and proven experience in a similar position
• Experience with management of Active Directory / MS Entra, MS Intune
• Knowledge of Office 365 Administration, Office 365 package and SharePoint
• Structured, flexible, systematic, cooperative and communicative at all levels
• Open-minded with patience and respect for other cultures and high standards for own work as well
• Able to communicate and share knowledge about IT in a language which all of the users understand
• Fluent English spoken and written
• Valid driving license

What we offer

• Full time employment contract (3 months of trial period, afterwards an unlimited contract)
• Private healthcare, life insurance and pre-paid cards after 3 trial months
• Supportive colleagues from different units all around the world
• Hybrid work model and flexibility in your daily tasks
• A dynamic, inclusive and informal work culture

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.