IT Supporter - Poland

Global Wind Service (UK) Ltd; Szczecin; On-site; PLN 127,388 - 191,082; Full time

Benefits offered by this job

Private healthcare

Life insurance

Pre-paid cards

Supportive colleagues

Flexible daily tasks

Job summary

Global Wind Service (UK) Ltd is looking for an IT Supporter in Szczecin, Poland. The role involves providing IT support to employees and managing IT platforms. Responsibilities include 1st and 2nd level support, handling Zendesk requests, and IT user administration.

Candidates should have a relevant IT background, experience with Active Directory, and fluency in English. The position offers a full-time contract, private healthcare, life insurance, and a hybrid work model.

Qualifications

• Proven experience in a similar IT support position.
• Ability to manage and multitask IT-related issues effectively.
• Open-minded with a cooperative attitude towards users.

Responsibilities

• Provide 1st and 2nd level support for IT issues.
• Manage requests in the Zendesk ticketing system.
• Administer IT user onboarding and offboarding.

Skills

IT background

Active Directory management

Office 365 Administration

Fluent English

Education

Relevant IT degree

Tools

Zendesk

MS Entra

MS Intune

SharePoint

Job description

We are looking for an IT Supporter to be based in our office in Szczecin (Poland). You will be responsible for all aspects of IT support for everyone employed by Global Wind Service. We are seeking a candidate who is solution-oriented, patient, self-motivating and with the ability to multitask.

The candidate will have a key stake in enabling users to work effectively across our IT Platforms and will be highly involved in the administration and support of our Microsoft platform and products.

Responsibilities

• 1st and 2nd level support for IT-related issues and requests
• Managing requests and problems in Zendesk ticketing system
• Administration of IT user onboarding, offboarding and access permissions
• Maintenance, assignment and tracking of IT equipment (Laptops, mobile phones etc.)
• Recycling of IT equipment / handling of equipment orders
• Preparation of user guides / assistance with education of users
• Follow up on security incidents with end users
• Coordination of equipment purchases with our IT partners

Requirements

• Relevant IT background, preferably with education in that field and proven experience in a similar position
• Experience with management of Active Directory / MS Entra, MS Intune
• Knowledge of Office 365 Administration, Office 365 package and SharePoint
• Structured, flexible, systematic, cooperative and communicative at all levels
• Open-minded with patience and respect for other cultures and high standards for own work
• Able to communicate and share knowledge about IT in a language which all of the users understand
• Fluent English spoken and written
• Valid driving license

What we offer

• Full time employment contract (3 months of trial period, afterwards an unlimited contract)
• Private healthcare, life insurance and pre-paid cards after 3 trial months
• Supportive colleagues from different units all around the world
• Hybrid work model and flexibility in your daily tasks
• A dynamic, inclusive and informal work culture

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Global Wind Service is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.