End-User Support Engineer - Krakow (Office)

EPAM Systems; Kraków; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Multisport

Shopping vouchers

Relocation opportunities

Hybrid work model

Travel opportunities abroad (60 days)

Job summary

EPAM Systems in Kraków is seeking an End-User Support Engineer to provide hands-on technical assistance and reliable staff support across Windows endpoints and Intune-managed devices. You will troubleshoot user issues onsite and remotely, install hardware and software, and coordinate with service providers to resolve incidents quickly.

The role requires strong communication in English and Polish (C1+), the ability to manage multiple tasks under pressure, and daily attendance at the Kraków

Qualifications

• At least 2 years in end-user or technical support.
• Strong network fundamentals and troubleshooting.
• Hands-on Windows endpoint administration in an enterprise setting.
• Experience with IT service operations and best practices.
• Proficiency in English and Polish (C1+).

Responsibilities

• Provide onsite and remote end-user support.
• Install and configure hardware, OS, printers, and scanners.
• Collaborate with service providers and network engineers to resolve issues.
• Maintain meeting room technology and ensure equipment works.
• Meet SLAs and ticket response times.
• Install, update, and troubleshoot software across endpoints.
• Handle incident tickets from intake to resolution.
• Supervise server room operations and coordinate maintenance.
• Manage and organize IT equipment cabling.
• Follow IT work instructions and procedures.
• Keep hardware inventory records up to date.

Skills

End-user support

Windows endpoint administration

Microsoft Intune

English and Polish (C1+)

Education

University degree or equivalent

Tools

Microsoft Intune

Job description

We are looking for an End-User Support Engineer to provide hands-on technical assistance and dependable support for our staff.

You will troubleshoot user issues, manage Windows endpoint administration, and support devices via Microsoft Intune. This role requires regular attendance at the Krakow office each day.

Responsibilities

• Support end users with technical assistance onsite and remotely
• Install and configure computer hardware, operating systems, printers, and scanners
• Liaise with service providers and network engineers to drive issue resolution
• Maintain meeting room technology and ensure equipment is working properly
• Track and meet service level agreements and ticket response times
• Install, update, and troubleshoot software applications across endpoints
• Handle incident tickets efficiently from intake through resolution
• Supervise server room operations and coordinate maintenance activities
• Manage and organize IT equipment cabling
• Comply with all IT work instructions and operational procedures
• Keep hardware inventory records accurate and up to date

Requirements

• Proven experience of at least 2 years in a related end-user or technical support role
• Deep understanding of network fundamentals and structured troubleshooting approaches
• Hands-on experience administering Windows endpoints in an enterprise setting
• Solid knowledge of IT service operations and best-practice processes
• Practical familiarity with Microsoft Intune for managing and supporting devices
• Strong communication skills paired with a proactive problem-solving approach
• Genuine willingness to learn new technologies and adapt to change
• Ability to work effectively under pressure and manage multiple tasks
• Comfort following directions and priorities set by direct supervisors
• Proficiency in English and Polish at level C1+ or higher, both written and spoken.

Nice to have

• University degree or equivalent qualification in a related field
• Exposure to supporting MacOS and Linux operating systems
• Experience with remote access tools for troubleshooting and support

We offer

• We gather like-minded people:
  • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• Thought leadership, mentoring, soft skills and well-being programs
• We cover it all:
  • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
  • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively