End-User Support Engineer (Krakow, Office)

EPAM Systems; Kraków; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Remote work within Poland

Relocation opportunities

Stock purchase plan

English classes

Job summary

EPAM Systems is hiring an End-User Support Engineer to ensure smooth day-to-day IT support for employees at the Kraków office. You will apply network troubleshooting, Windows endpoint administration, Microsoft Intune support, and IT service operations practices.

This role requires daily presence at the Krakow office, with responsibilities spanning hardware, software, and meeting room tech, while maintaining SLA and ticket metrics.

Qualifications

• Minimum 2 years in a similar technical support role.
• Strong network fundamentals and troubleshooting techniques.
• Experience with Windows endpoint administration and management.
• Working knowledge of IT service operations and best practices.
• Experience with Microsoft Intune for device management and support.
• Excellent communication skills in English and Polish (C1+).
• Willingness to learn new technologies and adapt to changing environments.

Responsibilities

• Provide technical support to end users onsite and remotely.
• Install and configure computer hardware, OS, printers, and scanners.
• Coordinate with service providers and network engineers for issue resolution.
• Support and maintain meeting room technology and equipment.
• Ensure service level agreements and ticket response times are met.
• Install, update, and troubleshoot software applications.
• Manage and resolve incident tickets efficiently.
• Oversee server room operations and maintenance.
• Organize and manage IT equipment cabling.
• Follow all IT-related work instructions and procedures.
• Maintain and update records of hardware inventory.

Skills

Network fundamentals

Windows endpoint admin

Intune device management

IT service operations

English & Polish (C1+)

Proactive problem solving

Communication skills

Education

University degree or equivalent

Tools

Remote access tools

Job description

We are recruiting an End-User Support Engineer to ensure smooth day-to-day IT support for employees across the on-site. You will apply network troubleshooting, Windows endpoint administration, Microsoft Intune support, and IT service operations practices. This role requires you to be at the Krakow office every day.

Responsibilities

• Provide technical support to end users onsite and remotely
• Install and configure computer hardware, operating systems, printers, and scanners
• Coordinate with service providers and network engineers for issue resolution
• Support and maintain meeting room technology and equipment
• Ensure service level agreements and ticket response times are met
• Install, update, and troubleshoot software applications
• Manage and resolve incident tickets efficiently
• Oversee server room operations and maintenance
• Organize and manage IT equipment cabling
• Follow all IT-related work instructions and procedures
• Maintain and update records of hardware inventory

Requirements

• Minimum of 2 years of experience in a similar technical support role
• Strong understanding of network fundamentals and hands-on troubleshooting techniques
• Demonstrated experience with Windows endpoint administration and management
• Working knowledge of IT service operations and best practices
• Experience with Microsoft Intune for device management and support
• Excellent communication skills and a proactive, solution-oriented approach
• Willingness to learn new technologies and adapt to changing environments
• Ability to perform effectively under pressure and tight timelines
• Readiness to follow instructions from direct supervisors and internal processes
• Proficiency in English and Polish at level C1+ or higher, both written and spoken.

Nice to have

• University degree or equivalent qualification in a related field
• Experience supporting MacOS and Linux operating systems
• Familiarity with remote access tools for troubleshooting and support

We offer

• We gather like-minded people:
• Top tech minds driving innovation in AI, cloud and digital platform modernization
• Supportive team and agile, startup-like culture
• Hybrid by design mode and opportunity to work remotely within Poland
• Chance to work abroad for up to 60 days annually
• Business-driven relocation opportunities
• We provide growth opportunities:
• Career development programs
• Thought leadership, mentoring, soft skills and well-being programs
• Certification (Anthropic, Gemini, GCP, Azure, AWS)
• English classes
• We cover it all:
• Stable pay
• Participation in the Employee Stock Purchase Plan with a 15% discount
• Benefits package (health insurance, multisport, shopping vouchers)
• Referral bonuses up to $2,000
• Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
• Corporate, social and well-being events
• Benefits listed above are available to employees only
• We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
• We will reach out to selected candidates exclusively