End-User Support Engineer (Krakow Office)

EPAM Systems; Kraków; Hybrid; PLN 55,000 - 82,000; Full time

Benefits offered by this job

Hybrid work model

Remote work within Poland

Job summary

EPAM Systems is seeking an End-User Support Engineer to maintain employee productivity through responsive on-site and remote support in Kraków. You will handle Windows endpoints, manage devices with Intune, and follow IT service operations best practices.

Responsibilities include hardware setup, meeting-room tech support, SLA adherence, and software deployment. Strong English and Polish skills and a proactive approach are essential.

Qualifications

• Minimum 2 years in a similar technical support role.
• Strong knowledge of network fundamentals and troubleshooting.
• Experience in Windows endpoint administration for user support.
• Familiarity with IT service operations and best practices.
• Proficiency with Microsoft Intune for device management.
• Excellent communication; proactive problem solver.

Responsibilities

• Deliver technical end-user support onsite and remotely.
• Set up and configure hardware, OS, printers, and scanners.
• Collaborate with service providers and network engineers on issue resolution.
• Support meeting room tech and related equipment.
• Ensure SLAs and ticket response timelines are met.
• Deploy, update, and troubleshoot software applications.

Skills

Windows endpoint administration

Network fundamentals

IT service operations

Microsoft Intune

English and Polish (C1+)

Strong communication

Problem solving under pressure

Education

University degree or equivalent

Tools

Microsoft Intune

Remote access tools

Job description

We are hiring an End-User Support Engineer to keep employees productive through responsive end-user support and clear communication. You will support Windows endpoints, work with Microsoft Intune, and follow IT service operations best practices. This position requires daily presence at the Krakow office.

Responsibilities

• Deliver technical support to end users onsite and remotely
• Set up and configure computer hardware, operating systems, printers, and scanners
• Collaborate with service providers and network engineers on issue resolution
• Support meeting room technology and maintain related equipment
• Ensure SLAs and ticket response timelines are achieved
• Deploy, update, and troubleshoot software applications
• Resolve incident tickets quickly and accurately
• Maintain server room operations and coordinate necessary upkeep
• Arrange and manage cabling for IT equipment
• Adhere to all IT work instructions and procedures
• Update and maintain records for hardware inventory

Requirements

• Minimum 2 years of experience in a similar technical support role
• Strong knowledge of network fundamentals plus proven troubleshooting techniques
• Experience in Windows endpoint administration for day-to-day user support
• Working knowledge of IT service operations and established best practices
• Familiarity with Microsoft Intune for device management and support tasks
• Excellent communication skills and a proactive approach to problem-solving
• Willingness to learn new technologies and adapt to changing environments
• Ability to perform effectively under pressure and shifting priorities
• Readiness to follow instructions from direct supervisors
• Proficiency in English and Polish at level C1+ or higher, both written and spoken.

Nice to have

• University degree or equivalent qualification in a related field
• Experience supporting MacOS and Linux operating systems
• Knowledge of remote access tools used for troubleshooting and support

We offer

• We gather like-minded people:
  • Top tech minds driving innovation in AI, cloud and digital platform modernization
  • Supportive team and agile, startup-like culture
  • Hybrid by design mode and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Career development programs
  • Thought leadership, mentoring, soft skills and well-being programs
  • Certification (Anthropic, Gemini, GCP, Azure, AWS)
  • English classes
• We cover it all:
  • Stable pay
  • Participation in the Employee Stock Purchase Plan with a 15% discount
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Referral bonuses up to $2,000
  • Offices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more
  • Corporate, social and well-being events
• Please, note:
  • Benefits listed above are available to employees only
  • We are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually
  • We will reach out to selected candidates exclusively