IT Support Technician — Windows & Microsoft 365 Pro

Saur Group; Poland; Remote; PLN 60,000 - 90,000; Full time

Job summary

Nijhuis Industries Central Europe, part of Nijhuis Saur Industries, is seeking an ICT Support Technician to join our team. You will provide day-to-day technical support to employees and help ensure the smooth operation of our IT environment.

Key responsibilities include handling hardware/software issues, managing Microsoft 365, AD and endpoint management, and maintaining IT documentation. The role may involve up to 10% travel for on-site support and project assistance.

Qualifications

• Diploma or vocational degree in IT, Computer Science or related field.
• Minimum 2 years of IT support experience is preferred.
• Fluent Polish is mandatory; advanced English is required.

Responsibilities

• Provide first-line IT support for users, including hardware, software, email, peripherals and mobile devices.
• Diagnose and resolve day-to-day technical issues and escalate complex cases when needed.
• Install and configure desktops, laptops, printers and other IT equipment.
• Manage user accounts, access rights and application permissions.
• Handle and track support requests through the ticketing system.
• Support basic IT security and endpoint management activities.
• Assist users with Microsoft 365 and other company IT tools.
• Maintain basic IT documentation and contribute to process improvements.

Skills

Windows environments

Microsoft 365

Active Directory

IT support

Polish (fluent)

English (advanced)

Education

Diploma or vocational IT/CS degree

Tools

Ticketing/ITSM systems

Endpoint management tools

Job description

Nijhuis Industries Central Europe, part of Nijhuis Saur Industries, is seeking an ICT Support Technician to join our team. You will provide day-to-day technical support to employees and help ensure the smooth operation of our IT environment.

Key responsibilities include handling hardware/software issues, managing Microsoft 365, AD and endpoint management, and maintaining IT documentation. The role may involve up to 10% travel for on-site support and project assistance.