IT Support Engineer

Michael Page; Gliwice; On-site; PLN 167,400 - 223,200; Full time

Benefits offered by this job

Private medical care

Multisport sports card

Language courses

Social Benefits Fund

Co-financing for glasses

Accident insurance

Group life insurance

Long-service awards

Employee referral bonus

Job summary

Michael Page is seeking an IT Support Specialist in Gliwice to provide high-quality on-site and remote support, ensuring smooth operation of IT systems. The successful candidate will have 2-5 years of relevant experience, strong knowledge of Windows 10/11, and the Microsoft 365 suite. Responsibilities include troubleshooting technical issues, maintaining documentation, and assisting with software deployment. Benefits include private medical care, Multisport card, and language courses including German and English.

Qualifications

• 2-5 years of experience in IT support or a similar end-user facing role.
• Solid hands-on experience with Windows 10/11 and the Microsoft 365 suite.
• Basic understanding of networking fundamentals (VPN, Wi-Fi, DNS, DHCP).

Responsibilities

• Provide technical support to ensure the smooth operation of IT systems and infrastructure.
• Diagnose and resolve technical issues, ensuring minimal disruption to business processes.
• Install, configure, and maintain hardware, software, and network systems.

Skills

Technical support

Windows 10/11

Microsoft 365 suite

Endpoint management tools

Networking fundamentals

Ticketing or ITSM tools

Tools

Microsoft Intune

ServiceNow

FreshService

Job description

• Work closely with infrastructure, security, and application teams
• Provide high-quality on-site and remote IT support to end users

About Our Client

• Delivering high-quality on-site and remote IT support to end users, ensuring fast, reliable, and user-friendly service
• Troubleshooting hardware, software, and connectivity issues across modern workplace technologies
• Supporting and enhancing the Microsoft 365 ecosystem (Outlook, Teams, OneDrive, SharePoint) to help users work smarter and more collaboratively
• Actively contributing to improvements in Digital Employee Experience (DEX) by identifying patterns, pain points, and opportunities for optimization
• Managing devices and endpoints using Microsoft Intune / Endpoint Manager, including provisioning, configuration, updates, and lifecycle management
• Supporting identity and access management processes, ensuring the right access for the right people at the right time
• Following and promoting IT security best practices, helping protect users and the organization
• Working within ITIL-based service management processes while continuously looking for ways to simplify, automate, and improve
• Creating and maintaining clear documentation and knowledge base articles to enable self-service and faster problem resolution
• Collaborating closely with infrastructure, cybersecurity, and application teams in an international environment
• Supporting new employee onboarding by ensuring a smooth and welcoming IT setup from day one

Job Description

• Provide technical support to ensure the smooth operation of IT systems and infrastructure.
• Diagnose and resolve technical issues, ensuring minimal disruption to business processes.
• Install, configure, and maintain hardware, software, and network systems.
• Monitor system performance and ensure the security of IT systems.
• Collaborate with internal teams to understand IT requirements and provide solutions.
• Maintain accurate documentation for IT systems, processes, and procedures.
• Assist in deploying and updating company-wide software and applications.
• Provide training and support to end-users as required.

The Successful Applicant

• 2-5 years of experience in IT support or a similar end-user facing role
• Solid hands-on experience with Windows 10/11 and the Microsoft 365 suite
• Exposure to endpoint management tools such as Microsoft Intune and identity platforms like Active Directory / Entra ID
• A basic understanding of networking fundamentals (VPN, Wi‑Fi, DNS, DHCP)
• Experience working with ticketing or ITSM tools (e.g., ServiceNow, FreshService, or similar)

What's on Offer

• private medical care
• Multisport sports card
• language courses (German, English, Spanish; group classes at the company's office)
• Social Benefits Fund (holiday allowance, seasonal bonuses, meal subsidies)
• co-financing for glasses
• accident insurance (fully covered)
• group life insurance
• long-service awards
• employee referral bonus