Information Technology Support Technician

Sharp Brains Solutions; Województwo małopolskie; On-site; PLN 56,000 - 89,000; Full time

Job summary

Sharp Brains Solutions is seeking an Information Technology Support Technician for an on-site role in Poland. The position focuses on Level 1 desktop support for hardware, software, and network issues.

The ideal candidate has 1–3 years of Desktop IT support experience, strong Windows 10/11 knowledge, basic networking, and solid customer service skills. On-site work and a freelance contract are required.

Qualifications

• 1–3 years of Desktop IT/IT support experience.
• Strong knowledge of Windows 10/11 environment.
• Basic networking concepts: IP, DNS, DHCP.
• Experience with Active Directory and user management.

Responsibilities

• Provide Level 1 desktop support for hardware, software, and network issues.
• Troubleshoot Windows OS, Office, Outlook, and standard apps.
• Install, configure and maintain desktops, laptops, and peripherals.
• Assist with printers, scanners, and end-user devices.
• Log and track incidents in the ticketing system; escalate when needed.
• Ensure timely resolution in line with SLA requirements.

Skills

Windows 10/11

Active Directory

Networking basics

Troubleshooting

Customer service

On-site support

Job description

We are currently looking for a Information Technology Support Technician professional to join our team on an on-site support role.

Employment Type: B2B/ Freelance Contract

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements
• 1–3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment