IT Support Specialist with Dutch

HeadHR; Kraków; On-site; PLN 40,000 - 60,000; Full time

Job summary

HeadHR is seeking an IT Support Specialist fluent in Dutch to provide technical assistance for workplace technology operations. You will offer first-line support across various platforms and ensure timely resolution of technical incidents.

Ideal candidates should have at least 2 years of IT support experience, a good knowledge of Windows and Microsoft 365, and excellent problem-solving skills. Join a dynamic environment in Kraków, Poland!

Qualifications

• Minimum 2 years of experience in IT Support, Service Desk, Help Desk, or a similar role.
• Good knowledge of Windows operating systems and Microsoft 365.
• Strong problem-solving and communication skills.

Responsibilities

• Providing first-line technical support via phone, email, and ticketing systems.
• Troubleshooting hardware, software, and access-related issues.
• Installing and configuring laptops, desktops, and peripheral devices.

Skills

Fluency in Dutch (C1)

Good command of English (B2 or higher)

Problem-solving skills

Customer-focused attitude

Tools

Microsoft 365

Ticketing Systems

Active Directory

Job description

• Providing first-line technical support via phone, email, and ticketing systems in Dutch and English
• Troubleshooting hardware, software, and access-related issues
• Managing user accounts, password resets, and access permissions
• Supporting Microsoft 365 applications and workplace collaboration tools
• Installing and configuring laptops, desktops, and peripheral devices
• Assisting users with technical issues and ensuring timely resolution of incidents
• Escalating unresolved cases to relevant support teams when required
• Maintaining accurate records of incidents, requests, and resolutions
• Supporting onboarding and offboarding processes from an IT perspective

Kogo poszukujemy?

We are looking for an IT Support Specialist with Dutch to provide technical assistance and ensure the smooth operation of workplace technology across the organization.

• Fluency in Dutch (C1) and good command of English (B2 or higher)
• Minimum 2 years of experience in IT Support, Service Desk, Help Desk, or a similar role
• Good knowledge of Windows operating systems and Microsoft 365
• Experience working with ticketing systems and handling technical incidents
• Familiarity with Active Directory and user account management
• Basic understanding of networking concepts and troubleshooting
• Strong problem-solving and communication skills
• Customer-focused attitude and ability to work effectively under pressure
• Ability to manage multiple priorities and work independently