ICT Support Technician

SAUR; Piastów; On-site; PLN 60,000 - 78,000; Full time

Job summary

Nijhuis Industries Central Europe is seeking an ICT Support Technician to provide day-to-day IT support for employees and ensure a smooth IT environment. You will handle hardware, software, and Microsoft 365 tasks, with a focus on security and documentation.

The role requires a IT-related diploma, 2+ years in IT support, fluent Polish and strong English, and familiarity with Windows/M365. Travel up to 10% for on-site support may be required.

Qualifications

• Diploma or vocational degree in IT, Computer Science or related field.
• Minimum 2 years of IT support or similar role experience.
• Fluent Polish – mandatory.
• Advanced English.
• Good knowledge of Windows and Microsoft 365 environments.
• Basic knowledge of networking and IT infrastructure.
• Good troubleshooting skills across hardware, software and connectivity.
• Experience with ticketing/ITSM systems and endpoint management tools is an advantage.
• Proactive, service-oriented and security-conscious approach.
• Certifications such as CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals are an advantage.

Responsibilities

• Provide first-line IT support for users, including hardware, software, email, peripherals and mobile devices.
• Diagnose and resolve day-to-day technical issues and escalate more complex cases when necessary.
• Install and configure desktops, laptops, printers and other IT equipment.
• Manage user accounts, access rights and application permissions.
• Handle and track support requests through the ticketing system.
• Support basic IT security and endpoint management activities.
• Assist users with Microsoft 365 and other company IT tools.
• Maintain basic IT documentation and contribute to improvements in support processes.

Skills

Polish fluency

English proficiency

Customer service

Problem solving

Team collaboration

Education

Diploma or vocational IT degree

Tools

Microsoft 365

Active Directory

Intune

Entra ID

ITSM/Ticketing systems

Job description

Nijhuis Industries Central Europe, part of Nijhuis Saur Industries is looking for an ICT Support Technician to join our team.

As an ICT Support Technician, you will provide day-to-day technical support to our employees and help ensure the smooth operation of our IT environment.

Key Responsibilities

• Provide first-line IT support for users, including hardware, software, email, peripherals and mobile devices.
• Diagnose and resolve day-to-day technical issues and **escalate** more complex cases when necessary.
• Install and configure desktops, laptops, printers and other IT equipment.
• Manage user accounts, access rights and application permissions.
• Handle and track support requests through the ticketing system.
• Support basic IT security and endpoint management activities.
• Assist users with Microsoft 365 and other company IT tools.
• Maintain basic IT documentation and contribute to improvements in support processes.

IT Environment

You will work mainly with:

Windows | Active Directory | Microsoft 365 (O365) | Microsoft Intune | Microsoft Entra ID | Teams | SharePoint

What We Are Looking For

• Diploma or vocational degree in IT, Computer Science or a related field.
• Minimum 2 years of experience in IT support or a similar role.
• Fluent Polish – mandatory.
• Advanced English.
• Good knowledge of Windows and Microsoft 365 environments.
• Basic knowledge of networking and IT infrastructure.
• Good troubleshooting skills across hardware, software and connectivity.
• Experience with ticketing/ITSM systems and endpoint management tools is an advantage.
• Proactive, service-oriented and security-conscious approach.

Certifications such as CompTIA A+, ITIL Foundation or Microsoft 365 Fundamentals are an advantage.

The position may involve up to 10% travel for on-site support, training and project assistance.