IT Support Junior — On-Site Warsaw + Stock Options

Tango; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Competitive salary

Medical insurance

On-site 4 days in office, 1 day WFH

Lunch budget

Parking

Multisport card

Cheerful team spirit

Job summary

Tango in Warsaw is seeking an IT Support specialist to be the first point of contact for IT requests in the office. This role includes provisioning laptops, managing accounts, and fixing daily issues across macOS and Windows environments.

You will support colleagues across offices, maintain asset records, and assist with onboarding and equipment resets. The position offers a dynamic, growth-driven environment and onsite work five days a week.

Qualifications

• 1+ years in IT support or helpdesk.
• MacOS first and Windows second; basic hardware and network skills.
• Clear, friendly communication with non-technical colleagues.
• Ownership mindset and willingness to learn.
• Familiarity with Google Workspace, an SSO provider (Okta or similar), Slack and a ticketing system.

Responsibilities

• Be the first point of contact for IT requests in the Warsaw office - walk-ups, Slack and tickets in Jira Service Management - and resolve them or elevate with a clear hand-over
• Prepare laptops and accessories for new hires, hand them out, and collect, inspect and reset equipment from leavers
• Fix the everyday basics: passwords and MFA, Wi-Fi, printers, meeting-room equipment, monitors and peripherals, OS and application updates
• Receive deliveries and keep the hardware stock in order; enrol devices in Apple Business Manager and Jamf and keep the asset register and licence counts accurate
• Create and remove user accounts and seats in SaaS and AI tools (Google Workspace, Slack, Claude, ChatGPT, Cursor and others) according to the approval rules
• Help colleagues from other offices when they visit Warsaw: network access, workplace setup, chargers and adapters
• Keep short internal how-to notes up to date so the same question does not come back twice

Skills

MacOS support

Windows support

Clear communication

Ownership & learning

Team collaboration

Tools

Google Workspace

Okta

Slack

Ticketing system

Job description

Tango in Warsaw is seeking an IT Support specialist to be the first point of contact for IT requests in the office. This role includes provisioning laptops, managing accounts, and fixing daily issues across macOS and Windows environments.

You will support colleagues across offices, maintain asset records, and assist with onboarding and equipment resets. The position offers a dynamic, growth-driven environment and onsite work five days a week.