IT Support Specialist — Hybrid, Onboarding & AI Tools

Tylko; Warszawa; Hybrid; PLN 75,000 - 110,000; Full time

Benefits offered by this job

One Extra Day Off every month

Private healthcare

Sports card

Tylko discount

Regular team get-togethers

Dog-friendly office

Best-in-class AI tools and time to掌掌

Job summary

Tylko, headquartered in Warsaw, Poland, is seeking an IT Support Specialist to keep daily operations running smoothly, covering laptops, software access, and onboarding across Windows and macOS. You will join a dedicated IT Support team to deliver reliable first and second line support for all staff.

You'll identify recurring issues, document solutions, and help staff grow toward automation and AI-driven workflows. The role emphasizes practical IT foundations and proactive problem solving.

Qualifications

• Fluent Polish and good command of English are required.
• Hands-on troubleshooting across Windows, macOS, and networks (VPN, Wi-Fi).
• Experience with Google Workspace, Jira, Confluence, and Slack in an IT context.
• Experience supporting office equipment, printers and AV systems is a plus.

Responsibilities

• Provide L1 and L2 support for hardware, software and network issues across Windows and macOS.
• Manage user accounts, licences and permissions in Google Workspace, Jira, Confluence and Slack.
• Own onboarding and offboarding of employees, from hardware setup to access removal.
• Maintain office infrastructure including Wi‑Fi, VPN, printers and AV equipment in meeting rooms.
• Document recurring issues and build runbooks and how-to guides for users.
• Apply security policies for accounts, devices and access in everyday work.
• Spot recurring issues and propose ways to simplify or eliminate them.

Skills

Fluent Polish

Good English

Windows

macOS

VPN

Wi-Fi

Education

No specific degree required

Tools

Google Workspace

Jira

Confluence

Slack

Job description

Tylko, headquartered in Warsaw, Poland, is seeking an IT Support Specialist to keep daily operations running smoothly, covering laptops, software access, and onboarding across Windows and macOS. You will join a dedicated IT Support team to deliver reliable first and second line support for all staff.

You'll identify recurring issues, document solutions, and help staff grow toward automation and AI-driven workflows. The role emphasizes practical IT foundations and proactive problem solving.