IT Support (Junior)

Tango; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Competitive salary

Medical insurance

On-site 4 days in office, 1 day WFH

Lunch budget

Parking

Multisport card

Cheerful team spirit

Job summary

Tango in Warsaw is seeking an IT Support specialist to be the first point of contact for IT requests in the office. This role includes provisioning laptops, managing accounts, and fixing daily issues across macOS and Windows environments.

You will support colleagues across offices, maintain asset records, and assist with onboarding and equipment resets. The position offers a dynamic, growth-driven environment and onsite work five days a week.

Qualifications

• 1+ years in IT support or helpdesk.
• MacOS first and Windows second; basic hardware and network skills.
• Clear, friendly communication with non-technical colleagues.
• Ownership mindset and willingness to learn.
• Familiarity with Google Workspace, an SSO provider (Okta or similar), Slack and a ticketing system.

Responsibilities

• Be the first point of contact for IT requests in the Warsaw office - walk-ups, Slack and tickets in Jira Service Management - and resolve them or elevate with a clear hand-over
• Prepare laptops and accessories for new hires, hand them out, and collect, inspect and reset equipment from leavers
• Fix the everyday basics: passwords and MFA, Wi-Fi, printers, meeting-room equipment, monitors and peripherals, OS and application updates
• Receive deliveries and keep the hardware stock in order; enrol devices in Apple Business Manager and Jamf and keep the asset register and licence counts accurate
• Create and remove user accounts and seats in SaaS and AI tools (Google Workspace, Slack, Claude, ChatGPT, Cursor and others) according to the approval rules
• Help colleagues from other offices when they visit Warsaw: network access, workplace setup, chargers and adapters
• Keep short internal how-to notes up to date so the same question does not come back twice

Skills

MacOS support

Windows support

Clear communication

Ownership & learning

Team collaboration

Tools

Google Workspace

Okta

Slack

Ticketing system

Job description

Description

Tango is a successful, market leader, a live-streaming Platform with 450+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years.

The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents.

Tango live stream was founded in 2018 and is powered by 500+ global employees operating in a culture of growth, learning, and success!

The Tango team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from "one of the top" to "the leader".

The best way to describe Tango's work style is not to use the word "impossible". We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and of course our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in real-time!).

Do you want to join the party?

Responsibilities

• Be the first point of contact for IT requests in the Warsaw office - walk-ups, Slack and tickets in Jira Service Management - and resolve them or elevate with a clear hand-over
• Prepare laptops and accessories for new hires, hand them out, and collect, inspect and reset equipment from leavers
• Fix the everyday basics: passwords and MFA, Wi-Fi, printers, meeting-room equipment, monitors and peripherals, OS and application updates
• Receive deliveries and keep the hardware stock in order; enrol devices in Apple Business Manager and Jamf and keep the asset register and licence counts accurate
• Create and remove user accounts and seats in SaaS and AI tools (Google Workspace, Slack, Claude, ChatGPT, Cursor and others) according to the approval rules
• Help colleagues from other offices when they visit Warsaw: network access, workplace setup, chargers and adapters
• Keep short internal how-to notes up to date so the same question does not come back twice

Requirements

• 1+ years of experience in IT support, helpdesk or a similar hands‑on role
• Confident with macOS first and Windows second; comfortable opening a laptop, swapping a cable and tracing a Wi‑Fi problem
• Clear, friendly communication with non‑technical colleagues, in person and in writing
• Ownership and a desire to learn: you close what you start and ask when you don't know
• Familiarity with Google Workspace, an SSO provider (Okta or similar), Slack and a ticketing system
• English - B2
• On‑site in Warsaw, 5 days a week

Nice‑to‑have

• Russian or Ukrainian, and Polish
• Experience with Jamf, Apple Business Manager or Okta administration
• Experience in a product or tech company with a fast‑growing office
• Certifications such as Apple Certified Support Professional, Google Workspace Administrator or similar

What we offer

• Stock options grant (we're a Silicon Valley Company)
• Competitive salary
• Medical insurance for you and 75% off for your relatives
• On‑site position with 4 days at the office and 1 day WFH
• Budget for lunch
• Parking
• Multisport card
• Cheerful team spirit and fun office atmosphere