Desktop IT Support Engineer — Keep Teams Moving

Frontiers Careers; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Office presence

Wellbeing days

Volunteer days

EAP program

Learning Hub access

Job summary

Frontiers in Warsaw is seeking a Desktop Support Technician to keep our local office running smoothly. You will troubleshoot hardware and software, deploy equipment, and provide responsive end-user support to about 30 staff onsite and remotely.

This role emphasizes customer service and proactive IT operations, with responsibilities spanning inventory, onboarding, SOPs, training, and collaboration with the wider IT team to improve support processes and meet SLAs.

Qualifications

• 3-5 years of desktop support or similar experience.
• Associate or Bachelor's degree in IT/CS (preferred).
• Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician.
• Familiarity with Windows, macOS, and iOS.
• Knowledge of IT security best practices.

Responsibilities

• Troubleshoot and resolve hardware and software issues autonomously (Level 2 Desktop Support Technician).
• Provide a high standard of IT Services Support onsite and remotely.
• Configure and deploy desktops, laptops, and mobile devices.
• Provide input on IT strategies and OKRs related to support efficiency.
• Utilize and contribute to IT support documentation and SOP's.
• Assist with network connectivity issues.
• Maintain an accurate inventory of all IT equipment and software licenses.
• Administer and grant Access Permissions to users.
• Onboard new starters and deliver IT Inductions.
• Provide end-user training and support for IT systems and applications.
• Collaborate with other IT team members to improve support processes.
• Support and contribute to both internal and external company events.
• Use JSM (Jira Service Management) ticketing system to communicate with users and provide updates.
• Ensure all tickets are resolved within defined SLAs (Service Level Agreements).
• Provide AV support in Meeting Rooms.

Skills

Desktop support

Customer service

Troubleshooting

IT support

Communication

Education

Associate or Bachelor's degree in IT/CS

Tools

Jira Service Management

Job description

Frontiers in Warsaw is seeking a Desktop Support Technician to keep our local office running smoothly. You will troubleshoot hardware and software, deploy equipment, and provide responsive end-user support to about 30 staff onsite and remotely.

This role emphasizes customer service and proactive IT operations, with responsibilities spanning inventory, onboarding, SOPs, training, and collaboration with the wider IT team to improve support processes and meet SLAs.