IT Helpdesk Specialist - 1st Line Support

Miele Tehnica Romania; Województwo wielkopolskie; On-site; PLN 45,000 - 65,000; Full time

Job summary

Miele invites applications for a first-line IT Helpdesk role. You will provide frontline support and troubleshooting, prepare and configure laptops and peripherals, support onboarding and offboarding, and manage IT equipment and inventory.

You will handle incidents and service requests through ServiceNow, maintain operational documentation, and communicate with colleagues in English. The role suits a proactive learner with strong communication and a service-oriented mindset.

Qualifications

• 1st line IT helpdesk experience or entry-level support role.
• English communication at a functional level.
• Willingness to learn IT procedures and troubleshoot issues.
• Good communication skills and approachable attitude.
• Proactive attitude with service-oriented mindset.

Responsibilities

• Providing first-line IT support and troubleshooting.
• Preparing and configuring laptops, peripherals and workplaces.
• Supporting employee onboarding and offboarding.
• Managing IT equipment, inventory and hardware lifecycle activities.
• Handling incidents and service requests through ServiceNow.
• Maintaining operational documentation.

Skills

IT Helpdesk

English

Communication

Troubleshooting

Job description

Miele invites applications for a first-line IT Helpdesk role. You will provide frontline support and troubleshooting, prepare and configure laptops and peripherals, support onboarding and offboarding, and manage IT equipment and inventory.

You will handle incidents and service requests through ServiceNow, maintain operational documentation, and communicate with colleagues in English. The role suits a proactive learner with strong communication and a service-oriented mindset.