Junior IT Specialist

Miele Tehnica Romania; Województwo wielkopolskie; On-site; PLN 45,000 - 65,000; Full time

Job summary

Miele invites applications for a first-line IT Helpdesk role. You will provide frontline support and troubleshooting, prepare and configure laptops and peripherals, support onboarding and offboarding, and manage IT equipment and inventory.

You will handle incidents and service requests through ServiceNow, maintain operational documentation, and communicate with colleagues in English. The role suits a proactive learner with strong communication and a service-oriented mindset.

Qualifications

• 1st line IT helpdesk experience or entry-level support role.
• English communication at a functional level.
• Willingness to learn IT procedures and troubleshoot issues.
• Good communication skills and approachable attitude.
• Proactive attitude with service-oriented mindset.

Responsibilities

• Providing first-line IT support and troubleshooting.
• Preparing and configuring laptops, peripherals and workplaces.
• Supporting employee onboarding and offboarding.
• Managing IT equipment, inventory and hardware lifecycle activities.
• Handling incidents and service requests through ServiceNow.
• Maintaining operational documentation.

Skills

IT Helpdesk

English

Communication

Troubleshooting

Job description

Responsibilities

• Your responsibilities providing first-line IT support and troubleshooting
• preparing and configuring laptops, peripherals and workplaces
• supporting employee onboarding and offboarding
• managing IT equipment, inventory and hardware lifecycle activities
• handling incidents and service requests through ServiceNow
• maintaining operational documentation.

Requirements

• Our requirements first experience in IT Helpdesk / 1st Line Support
• communicative level of English
• willingness to learn IT procedures, troubleshoot issues
• good communication skills and approachable attitude
• proactive attitude, willingness to learn, and a service-oriented mindset.

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.