German-Speaking 1st Level IT Support & Helpdesk

Headcount Solutions Sp. z o.o.; Warszawa; On-site; PLN 54,000 - 76,000; Full time

Job summary

Headcount Solutions Sp. z o.o. seeks a 1st Level Support & Helpdesk Specialist with German to deliver remote IT assistance for our community. The role emphasizes ticket management, timely troubleshooting, and escalation to higher levels to maintain service quality.

Requirements include fluency in German and English, an IT-related qualification, and 1–2 years in hands-on support within a Windows environment. Travel to onsite locations may be required.

Qualifications

• 1–2 years providing high-level hands-on technical support to users.
• Support experience in Windows environments and IT processes.
• Fluent in German and English, both written and spoken.

Responsibilities

• Manning the helpdesk and logging tickets to defined SLAs.
• Troubleshoot IT user issues and escalate to 2nd/3rd line as needed.
• Remotely access users’ desktops to resolve problems.
• Record issues and resolutions; support Office 365 and AD processes.

Skills

German language (fluent)

English language

Active Directory

Office 365

Helpdesk operations

TeamViewer

Windows environment

Ticket logging & SLA

Troubleshooting

2nd/3rd line escalation

Education

IT-related qualification

Tools

TeamViewer

VMware vSphere

Hyper-V

Citrix

Office 365

Palo Alto

Meraki

MS Azure

Job description

Headcount Solutions Sp. z o.o. seeks a 1st Level Support & Helpdesk Specialist with German to deliver remote IT assistance for our community. The role emphasizes ticket management, timely troubleshooting, and escalation to higher levels to maintain service quality.

Requirements include fluency in German and English, an IT-related qualification, and 1–2 years in hands-on support within a Windows environment. Travel to onsite locations may be required.