IT Specialist

Miele; Poznań; On-site; PLN 60,000 - 90,000; Full time

Job summary

Miele in Poznań is seeking an IT Helpdesk professional to handle 1st line support, troubleshoot Windows and SharePoint issues, and assist with local IT infrastructure and equipment. You will coordinate escalations, maintain documentation, and mentor the Junior IT Specialist in a busy office environment.

Strong English communication and a proactive, service‑oriented mindset are essential to succeed in this role.

Qualifications

• Experience in IT Helpdesk / 1st Line Support.
• Good knowledge of Windows, SharePoint, printers and mobile devices.
• Communicative level of English.

Responsibilities

• Troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues.
• Supporting local IT infrastructure, Wi‑Fi, meeting rooms and workplace equipment.
• Handling more complex incidents and coordinating escalations with central IT.
• Maintaining technical documentation and improving local IT processes.
• Sharing knowledge and supporting the development of the Junior IT Specialist.

Skills

IT Helpdesk experience

1st Line Support

Troubleshooting

English communication

Stress management

Communication skills

Proactive mindset

Tools

Windows

SharePoint

Printers

Mobile devices

Job description

Your responsibilities

• troubleshooting Windows, Microsoft 365, network connectivity and workplace-related issues;
• supporting local IT infrastructure, Wi-Fi, meeting rooms and workplace equipment;
• handling more complex incidents and coordinating escalations with central IT;
• maintaining technical documentation and improving local IT processes;
• sharing knowledge and supporting the development of the Junior IT Specialist.

Our requirements

• experience in IT Helpdesk / 1st Line Support, including troubleshooting and resolving user issues;
• good knowledge of Windows, SharePoint, printers, and mobile devices;
• communicative level of English;
• strong problem-solving skills and ability to handle stressful situations;
• excellent communication skills and approachable attitude;
• proactive, service-oriented mindset and ability to take ownership of issues;
• interest in AI and new technologies.