Impact-Driven Project Manager, Data Platform Delivery

dyvenia; Kraków; Hybrid; PLN 100,000 - 134,000; Full time

Benefits offered by this job

Luxmed Private Health Care

Public Transport monthly tickets

Multisport membership

Mentoring and training

Hybrid work in Krakow

Job summary

dyvenia is seeking a Project Manager to coordinate and improve delivery of a data platform service. You will manage incidents, requests, and enhancements, aligning with SLAs and collaborating with technical teams and stakeholders.

The role blends service delivery with smaller project work and requires strong communication across cross-functional teams. You are based in Krakow, Poland, working in a hybrid setup (3 days per week) with excellent English and ITIL basics.

Qualifications

• 2+ years of experience in project coordination, PM, or service delivery roles.
• Proven ability to stay composed in high-pressure situations and manage competing priorities.
• Strong prioritization skills to handle multiple tickets and tasks in parallel.
• Structured, analytical thinking with focus on identifying issues and solutions.
• High attention to detail and accuracy in tracking and documentation.

Responsibilities

• Support and progressively take ownership of the ticket delivery lifecycle (intake, prioritisation, execution, closure).
• Ensure tickets are clearly defined and prioritised, in line with SLAs and guidance from senior team members.
• Coordinate with technical teams to ensure timely delivery of requests, incidents, and small enhancements.
• Monitor and report on service performance (backlog, throughput, risks).
• Act as a point of contact for service-related topics and ensure clear stakeholder communication.
• Identify opportunities and contribute to improving ticket workflows, processes, and documentation standards.
• Proactively identify and elevate risks, blockers, and dependencies.
• Support platform lead or senior PMs in scoping, planning, and tracking project work.
• Communicate status, risks, and dependencies to relevant stakeholders.
• Execute and support smaller initiatives or tasks with guidance.
• Ensure work aligns with delivery standards, processes, and quality expectations.
• Contribute to documentation of progress, decisions, and outcomes.

Skills

English fluency

Cross-functional collaboration

Stakeholder communication

Problem solving

Tools

Jira

Azure DevOps

Excel

Job description

dyvenia is seeking a Project Manager to coordinate and improve delivery of a data platform service. You will manage incidents, requests, and enhancements, aligning with SLAs and collaborating with technical teams and stakeholders.

The role blends service delivery with smaller project work and requires strong communication across cross-functional teams. You are based in Krakow, Poland, working in a hybrid setup (3 days per week) with excellent English and ITIL basics.