Project Manager

dyvenia; Kraków; Hybrid; PLN 100,000 - 134,000; Full time

Benefits offered by this job

Luxmed Private Health Care

Public Transport monthly tickets

Multisport membership

Mentoring and training

Hybrid work in Krakow

Job summary

dyvenia is seeking a Project Manager to coordinate and improve delivery of a data platform service. You will manage incidents, requests, and enhancements, aligning with SLAs and collaborating with technical teams and stakeholders.

The role blends service delivery with smaller project work and requires strong communication across cross-functional teams. You are based in Krakow, Poland, working in a hybrid setup (3 days per week) with excellent English and ITIL basics.

Qualifications

• 2+ years of experience in project coordination, PM, or service delivery roles.
• Proven ability to stay composed in high-pressure situations and manage competing priorities.
• Strong prioritization skills to handle multiple tickets and tasks in parallel.
• Structured, analytical thinking with focus on identifying issues and solutions.
• High attention to detail and accuracy in tracking and documentation.

Responsibilities

• Support and progressively take ownership of the ticket delivery lifecycle (intake, prioritisation, execution, closure).
• Ensure tickets are clearly defined and prioritised, in line with SLAs and guidance from senior team members.
• Coordinate with technical teams to ensure timely delivery of requests, incidents, and small enhancements.
• Monitor and report on service performance (backlog, throughput, risks).
• Act as a point of contact for service-related topics and ensure clear stakeholder communication.
• Identify opportunities and contribute to improving ticket workflows, processes, and documentation standards.
• Proactively identify and elevate risks, blockers, and dependencies.
• Support platform lead or senior PMs in scoping, planning, and tracking project work.
• Communicate status, risks, and dependencies to relevant stakeholders.
• Execute and support smaller initiatives or tasks with guidance.
• Ensure work aligns with delivery standards, processes, and quality expectations.
• Contribute to documentation of progress, decisions, and outcomes.

Skills

English fluency

Cross-functional collaboration

Stakeholder communication

Problem solving

Tools

Jira

Azure DevOps

Excel

Job description

As a Project Manager at dyvenia, you will primarily be responsible for coordinating and continuously improving the delivery of a data platform service, ensuring incidents, requests, and enhancements are prioritised and delivered in line with agreed SLAs. You will work closely with technical teams and stakeholders, manage risks and competing priorities, improve workflows and ways of working, and support smaller project initiatives alongside senior Project Managers and Platform Leads.

What will you do at dyvenia?

Service Delivery (Primary Focus)

• Support and progressively take ownership of the ticket delivery lifecycle (intake, prioritisation, execution, closure).
• Ensure tickets are clearly defined and prioritised, in alignment with SLAs and guidance from senior team members.
• Coordinate with technical teams to ensure timely and consistent delivery of requests, incidents, and small enhancements.
• Monitor and report on service performance (e.g. backlog, throughput, risks).
• Act as a point of contact for service-related topics and ensure clear stakeholder communication.
• Identify improvement opportunities and contribute to improving ticket workflows, processes, and documentation standards.
• Proactively identify and elevate risks, blockers, and dependencies.

Project Work (Secondary Focus)

• Support platform lead or senior PMs in scoping, planning, and tracking project work.
• Communicate status, risks, and dependencies to relevant stakeholders.
• Execute and support smaller initiatives or tasks with guidance.
• Ensure work aligns with delivery standards, processes, and quality expectations.
• Contribute to documentation of progress, decisions, and outcomes.

What will you need to be successful in the role?

• Minimum 2 years of experience in project coordination, PM, or service delivery roles.
• Ability to remain composed and effective in high-pressure situations, including managing incidents, competing requests, and changing priorities.
• Prioritization skills, with the ability to manage multiple tickets and tasks in parallel.
• Structured and analytical thinking, with the ability to identify issues and propose solutions.
• High attention to detail and commitment to accuracy in tracking and documentation.
• Ability to communicate clearly and synthesize information.
• Ability to take ownership of tasks and drive them through to completion.
• Familiar with ticketing or project management tools (e.g. Jira, Azure DevOps).
• Comfortable working in a process-driven, ticket-based environment (e.g. SLAs, workflows, backlogs).
• Ability to collaborate effectively within a cross-functional team.
• Proactive mindset with willingness to learn, adapt, and improve ways of working.

You are also:

• Fluent in English (written and spoken).
• Basic understanding of ITIL or service management practices.
• Team player with a collaborative and knowledge-sharing mindset.
• Intermediate Excel skills (ability to track, structure, and analyze data) and/or reporting tools.

Not required, but valued:

• Exposure to IT, data, or analytics environments.
• Experience with process improvement methodologies (e.g. Lean, Six Sigma).
• Knowledge of data visualization tools (e.g. Power BI).
• Spanish language.

What do we offer in return?

In return for your great skills and knowledge, we offer:

Competitive salary in the range of 9K–12K PLN monthly/gross

• Luxmed Private Health Care package covered
• Public Transport monthly tickets covered
• Co‑financed Multisport membership
• Mentoring and training. We want you to thrive as a member of our team and for that reason, we will provide you with a lot of opportunities to grow both personally and professionally.
• A relaxed working environment with lots of support, nurturing, but also fun. You will be based in the Krakow office in a hybrid format (3 days per week).

Additional Information:

Candidates must be located in Krakow, Poland.

This position offers a competitive salary, benefits, and opportunities for professional growth.

About us

dyvenia supports some of the biggest and most respected organizations in Europe in

leveraging Cloud infrastructure, advanced analytics, and solid data foundations so that they

can gain actionable insights and make impactful business actions based on their data. We

work with state-of-the-art technologies, have some of the best people on our team, and,

yes, we also get to have fun in the process.

You can learn more about our team here: https://www.dyvenia.com/careers

In case you have liked what you have learned about us and the role, we would like to get to

know you!

By clicking "Apply", "Easy Apply" or otherwise sending a recruitment application to DYVENIA Sp. z o.o. based in Kraków (at ul. Józefa Sarego 26/14, 31-047 Kraków), you agree that the Employer may process your personal data included in the recruitment application for the purpose of recruiting for the position indicated in the advertisement. Providing personal data specified in the Labor Code is voluntary, but necessary to participate in the recruitment process. The consequence of not providing personal data will be the inability to take part in the recruitment process. The data will be processed on the basis of art. 6 section 1 items a and c, of the General Data Protection Regulation of April 27, 2016 (GDPR).

You may withdraw your consent at any time by contacting us at email address: [e-mail].

Personal data will be kept by us until the recruitment is finished, but no longer than 12 months from the date of sending the CV.

With the consent of the candidates, within 24 months from the date of sending the CV, personal data will be processed in subsequent recruitments conducted by the data controller.

Please include the following consent in your application:

“I hereby consent to my personal data being processed by DYVENIA Sp. z o.o. for the purpose of considering my application for the position advertised and for the future recruitment purposes.”