Hybrid IT Support Engineer — Warsaw (4 on-site / 1 remote)

ElevenLabs; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Co-working stipend

Annual offsites

Competitive compensation

Job summary

ElevenLabs in Warsaw is seeking an IT Support Engineer to join our hybrid team. You’ll manage device lifecycle, provide on-site and remote user support, and contribute to IT projects. This role emphasizes macOS, iOS, Android, networking basics, AV systems, and MDM tooling (Jamf, Kandji, Fleet) with Okta for identity.

You’ll also help document processes and build automation to streamline workflows. Join a fast-growing startup culture with stock options, competitive pay, and annual offsites as you

Qualifications

• Solid IT fundamentals across macOS, iOS and Android operating systems.
• Hands‑on experience with an MDM platform (Jamf, Kandji, Fleet or similar).
• Experience with Okta (or similar IdP) and understanding of SSO, MFA and user/group management.
• Clear written and verbal communication with documentation prowess.

Responsibilities

• Device lifecycle management: procurement, setup, returns, and secure wiping.
• Office IT support for Warsaw colleagues; assist with expansions and office builds.
• AV support to ensure meeting rooms and equipment run reliably.
• End-user support: log, prioritise and resolve tickets; keep users informed.
• Onboarding: run IT onboarding calls for new joiners.
• New IT projects: contribute to IT initiatives.
• Automation and tooling: build automations and Slack bots to streamline repetitive work.
• Documentation: write and maintain internal IT documentation and guides.

Skills

macOS

iOS

Android

Networking basics

SaaS tooling

AV systems

MDM platform

Tools

Jamf

Kandji

Fleet

Okta

Job description

ElevenLabs in Warsaw is seeking an IT Support Engineer to join our hybrid team. You’ll manage device lifecycle, provide on-site and remote user support, and contribute to IT projects. This role emphasizes macOS, iOS, Android, networking basics, AV systems, and MDM tooling (Jamf, Kandji, Fleet) with Okta for identity.

You’ll also help document processes and build automation to streamline workflows. Join a fast-growing startup culture with stock options, competitive pay, and annual offsites as you