Hybrid IT Support Engineer - Warsaw + Stock Options

Speedrun Talent Network; Warszawa; Hybrid; PLN 72,000 - 110,000; Full time

Benefits offered by this job

Stock options

Annual company off-sites

Co-working stipend

Learning & development stipend

Social travel stipend

Job summary

ElevenLabs is seeking an IT Support Engineer based in our Warsaw office for a hybrid role with four days on-site and one day remote. You will manage device lifecycles, provide end-user support, support AV systems, onboard new joiners, and drive IT initiatives.

You bring strong communication, organization, and a proactive, end-user focused approach, with solid IT fundamentals across macOS/iOS/Android, networking, and SaaS tooling.

Qualifications

• A friendly, end-user focused attitude.
• Strong organisational skills, attention to details and a proactive mindset.
• Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)
• Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
• Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management.
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills with a knack for writing helpful documentation.

Responsibilities

• Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping.
• Office IT support: provide on-hand support to our colleagues in our Warsaw office, as well as support with expansions and/or office buildouts.
• AV support: ensure meeting rooms and AV equipment are running reliably.
• End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout.
• Onboarding: run IT onboarding calls for new joiners.
• New IT projects: contribute to IT initiatives.
• Automation and tooling: build automations and Slack bots to streamline repetitive work.
• Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base.

Skills

End-user support

Attention to detail

Strong communication

Proactive mindset

Organisational skills

Tools

Jamf

Kandji

Fleet

Okta

Job description

ElevenLabs is seeking an IT Support Engineer based in our Warsaw office for a hybrid role with four days on-site and one day remote. You will manage device lifecycles, provide end-user support, support AV systems, onboard new joiners, and drive IT initiatives.

You bring strong communication, organization, and a proactive, end-user focused approach, with solid IT fundamentals across macOS/iOS/Android, networking, and SaaS tooling.