Tech Support Engineer

Traffit; Warszawa; Hybrid; PLN 90,000 - 140,000; Full time

Benefits offered by this job

USD 1000 gross bonus

Job summary

Traffit in Warsaw is seeking detail-oriented, tech-savvy professionals to join the Implementation Support Team, delivering critical customer support and driving smooth onboarding.

You will manage platform configurations, monitor system performance, create internal dashboards, and generate growth reports while collaborating with CS, Tech CS and Dev/AdOps teams.

A strong production mindset, experience with logs, JSON/XML, and Git workflows, plus excellent English, are essential for success.

Qualifications

• Proven experience with logging/monitoring tools (Datadog, Groundcover, Logz.io, or similar), searching logs, tracing issues, and identifying errors.
• Strong production & troubleshooting mindset, comfortable with production environments and reading API responses (JSON & XML).
• Experience with Git and basic Git workflows.
• Background in technical support/implementation/technical customer success, collaborating with Dev/AdOps/Engineering teams.
• Excellent English and clear communication, with strong ownership and independent working habits across time zones.

Responsibilities

• Support the seamless onboarding of new clients and assist with day-to-day operational tasks to ensure a smooth launch and ongoing success.
• Manage platform configurations, including content setup, video player settings, and basic advertising integrations.
• Assist in product setup QA post-launch and troubleshooting.
• Monitor system performance across multiple platforms, flag anomalies, and assist with troubleshooting.
• Generate reports for internal planning and customer growth updates, following established procedures.
• Monitor files for unnecessary or missing lines, making sure that all is defined as expected
• Maintain internal dashboards to keep cross-functional teams aligned and informed.

Skills

Logging/monitoring tools

Production mindset

Git workflows

Tech support/implementation background

English communication

Education

Technical degree

Tools

Datadog

Groundcover

Logz.io

Git

Job description

Hybrid in Warsaw (3 office days), from 10:00 AM to 7:00 PM CEST

We are seeking detail-oriented and tech-savvy professionals to join the Implementation Support Team. This team will provide critical support to customers, collaborating with other members of the operations team (Customer Success, Technical Customer Success and Demand relationships) by handling operational, data-driven, and configuration-based tasks. The goal is to provide excellent service to clients by streamlining operational processes, ensuring high-quality execution of technical processes.

What You’ll do:

• Support the seamless onboarding of new clients and assist with day-to-day operational tasks to ensure a smooth launch and ongoing success.
• Manage platform configurations, including content setup, video player settings, and basic advertising integrations.
• Assist in product setup QA post-launch and troubleshooting.
• Monitor system performance across multiple platforms, flag anomalies, and assist with troubleshooting.
• Generate reports for internal planning and customer growth updates, following established procedures.
• Monitor files for unnecessary or missing lines, making sure that all is defined as expected
• Maintain internal dashboards to keep cross-functional teams aligned and informed.

What We’re Looking For:

• Proven experience with logging/monitoring tools (Datadog, Groundcover, Logz.io, or similar), searching logs, tracing issues, and identifying errors.
• Strong production & troubleshooting mindset, comfortable with production environments and reading API responses (JSON & XML).
• Experience with Git and basic Git workflows.
• Background in technical support/implementation/technical customer success, collaborating with Dev/AdOps/Engineering teams.
• Excellent English and clear communication, with strong ownership and independent working habits across time zones.

Advantages:

• AI tools & automation in daily work.
• Multicultural/American-team experience.
• Technical degree or QA automation.

For a successful hire for this position, you will receive a 1000 USD Gross bonus.