Hybrid Enterprise Customer Success Lead

Workday, Inc.; Warszawa; Hybrid; PLN 188,000 - 283,000; Full time

Job summary

Workday, Inc. is seeking a Customer Success Manager in Poland to coordinate customer relationships and drive enterprise-level support for Workday products and services. The role emphasizes collaboration with Sales, Services and Product teams to demonstrate value and manage customer outcomes.

The candidate will guide adoption of Workday solutions, work across executives, and ensure robust communications and issue resolution. English fluency is essential, with travel up to 15% of time.

Qualifications

• 3+ years in a customer-facing services role with issue resolution and escalation management.
• 1+ years project management experience with Workday HCM, Payroll, or Financials.
• Fluency in English is essential.

Responsibilities

• Coordinate the customer relationship across teams and activities.
• Act as a liaison between product management and the customer, communicating the Workday roadmap and impact.
• Develop success plans with critical success factors, metrics, issues, and recommendations.
• Prioritize and drive resolution on raised customer concerns.
• Promote opportunities for two-way communication with customers.
• Supervise customer adoption of Workday features, aligning with business needs.
• Use customer relationships as references when appropriate.
• Keep customers informed of process and procedural changes.

Skills

Customer facing services

Project management

English fluency

Tools

Workday

Job description

Workday, Inc. is seeking a Customer Success Manager in Poland to coordinate customer relationships and drive enterprise-level support for Workday products and services. The role emphasizes collaboration with Sales, Services and Product teams to demonstrate value and manage customer outcomes.

The candidate will guide adoption of Workday solutions, work across executives, and ensure robust communications and issue resolution. English fluency is essential, with travel up to 15% of time.