Strategic CSM: AI-Driven HCM Adoption (Remote)

Workday; Warszawa; Hybrid; PLN 188,400 - 282,600; Full time

Benefits offered by this job

Flexible work

Job summary

Workday in Poland is seeking a Customer Success Manager for its Emerging HCM team. You will own the post‑go‑live experience, drive product adoption, customer health, and retention for a portfolio of enterprise customers using Workday’s emerging HCM solutions.

You will partner with Sales, Product, Support, and Services to turn data into executive-ready guidance and help customers embed AI-powered HCM capabilities into their people strategies.

Qualifications

• 3-5+ years of experience in Customer Success, Consulting, HR/People Analytics, or related roles in B2B SaaS or enterprise software.
• Experience working with enterprise customers and engaging with business-level and executive-level contacts.
• Demonstrated ability to build strategic, outcomes-focused relationships and influence senior stakeholders using data and insights.
• Experience with CS and CRM tools (e.g., Gainsight or Planhat, Salesforce or similar) to manage customer health, usage, and engagement activities.

Responsibilities

• Acting as a trusted advisor to key stakeholders and business leaders at your customers, connecting Workday’s emerging HCM capabilities and insights to their strategic priorities and talent/contingent workforce agenda.
• Developing and maintaining joint success plans that articulate goals, key metrics, and a roadmap for adoption, value realization, and program maturity across the products you support.
• Monitoring customer health, adoption, and renewal readiness across your portfolio, and coordinating action when risks are identified.
• Translating product data and analytics into clear narratives and recommendations for executives and operational leaders, including “so what” and “now what” guidance.
• Designing and facilitating key stakeholder meetings (e.g., Executive Business Reviews, steering committees) focused on adoption and business outcomes.
• Providing guidance on program strategy (e.g., listening strategy, survey design, question sets and cadences for Peakon; or operating models, workflows, and integrations for VNDLY) that align Workday solutions with customer culture, people strategy, and business goals.
• Enabling HRBPs, people leaders, and program owners to use Workday’s emerging HCM products effectively by delivering training and coaching on interpreting dashboards, prioritizing focus areas, and driving team‑ or program‑level action.
• Identifying opportunities to improve processes and engagement models that help deliver more consistent and scalable outcomes across your accounts, and contributing to playbooks and best practices for the CoE.
• Partnering cross‑functionally with Sales, Product, Support, and Services to align on customer strategies, support issue resolution, and ensure a seamless customer experience.
• Serving as the voice of the customer to internal teams by providing structured feedback on product experience, adoption friction points, and emerging needs across Peakon, VNDLY, and future offerings.
• Helping build customer advocacy by supporting case studies, references, and customer‑to‑customer sharing of success stories.

Skills

Customer Success

Enterprise SaaS

Stakeholder Management

CRM tools

Tools

Gainsight

Planhat

Salesforce

Job description

Workday in Poland is seeking a Customer Success Manager for its Emerging HCM team. You will own the post‑go‑live experience, drive product adoption, customer health, and retention for a portfolio of enterprise customers using Workday’s emerging HCM solutions.

You will partner with Sales, Product, Support, and Services to turn data into executive-ready guidance and help customers embed AI-powered HCM capabilities into their people strategies.