Client Success & Growth Lead - Logistics Tech (Hybrid Poland)

Geek+; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Geek+ in Poland seeks a proactive Customer Success Manager to drive value for logistics and automation clients in a hybrid work setup. You will be the primary contact, managing accounts, ensuring satisfaction, and coordinating with internal teams to deliver solutions.

The role requires strong communication, English and Polish proficiency, and willingness to travel across Poland as needed. You will identify upsell opportunities and monitor KPIs to sustain client success.

Qualifications

• Bachelor’s degree in relevant fields such as logistics or engineering.
• Experience in project/account management or customer success.
• Familiar with warehouse/logistics automation and SaaS.
• Strong communication and interpersonal skills.
• Fluent in English and Polish; knowledge of Chinese is a plus.

Responsibilities

• Develop understanding of clients' business needs and provide tailored solutions.
• Act as primary contact and maintain strong client relationships.
• Collaborate with internal teams to ensure timely delivery.
• Identify growth opportunities via upsell or cross-sell.
• Monitor account health and report KPIs.
• Address inquiries and escalations professionally.
• Stay informed on industry trends to offer strategic insights.
• Lead change projects to optimise system utilisation.

Skills

Project management

Account management

Customer success

Client relations

Communication

Education

Bachelor's degree in Logistics, Supply Chain Management, Robotic Automation, Information Technology, Mechanical Engineering, or Electrical Engineering

Job description

Geek+ in Poland seeks a proactive Customer Success Manager to drive value for logistics and automation clients in a hybrid work setup. You will be the primary contact, managing accounts, ensuring satisfaction, and coordinating with internal teams to deliver solutions.

The role requires strong communication, English and Polish proficiency, and willingness to travel across Poland as needed. You will identify upsell opportunities and monitor KPIs to sustain client success.