Hungarian L1 Service Desk Agent (Hybrid)
Diebold Inc.
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Benefits offered by this job
Job summary
Diebold Nixdorf in Poland is hiring a Level 1 Service Desk Agent to be the first point of contact for customers, handling hardware and software issues with accuracy and care. You will diagnose problems, apply remote-assisted fixes, and log actions in the ticketing system to ensure traceability.
Ideal candidates have 0–2 years in service desk or customer service with a tech interest, fluent Hungarian and English, and a proactive attitude toward learning and delivering excellent customer
Qualifications
- Experience: 0-2 years in service desk or customer service with tech interest.
- Languages: Proficient in Hungarian (written and spoken) and English.
- Tech-Savvy: Comfort with basic technical troubleshooting and learning eagerness.
Responsibilities
- Engage & Solve: diagnose and resolve hardware and software issues across channels.
- Troubleshoot & Support: use remote tools to analyze issues and escalate when needed.
- Collaborate & Communicate: keep customers informed and update tickets accurately.
- Customer Satisfaction: own the customer experience and ensure quick, effective resolutions.
Skills
Tools
Job description
Diebold Nixdorf in Poland is hiring a Level 1 Service Desk Agent to be the first point of contact for customers, handling hardware and software issues with accuracy and care. You will diagnose problems, apply remote-assisted fixes, and log actions in the ticketing system to ensure traceability.
Ideal candidates have 0–2 years in service desk or customer service with a tech interest, fluent Hungarian and English, and a proactive attitude toward learning and delivering excellent customer
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