L1 Service Desk Agent with Hungarian

Diebold Inc.; Polska; Hybrid; PLN 74,000 - 98,000; Full time

Benefits offered by this job

Private Medical Care

Cafeteria Program

Multisport Card

Life Insurance

Hybrid Work Model

26 Days Annual Leave

Learning & Development

International & Multicultural Environ

Employee Assistance Program

Employee Referral Program

Job summary

Diebold Nixdorf in Poland is hiring a Level 1 Service Desk Agent to be the first point of contact for customers, handling hardware and software issues with accuracy and care. You will diagnose problems, apply remote-assisted fixes, and log actions in the ticketing system to ensure traceability.

Ideal candidates have 0–2 years in service desk or customer service with a tech interest, fluent Hungarian and English, and a proactive attitude toward learning and delivering excellent customer

Qualifications

• Experience: 0-2 years in service desk or customer service with tech interest.
• Languages: Proficient in Hungarian (written and spoken) and English.
• Tech-Savvy: Comfort with basic technical troubleshooting and learning eagerness.

Responsibilities

• Engage & Solve: diagnose and resolve hardware and software issues across channels.
• Troubleshoot & Support: use remote tools to analyze issues and escalate when needed.
• Collaborate & Communicate: keep customers informed and update tickets accurately.
• Customer Satisfaction: own the customer experience and ensure quick, effective resolutions.

Skills

Hungarian

English

Customer service

Technical troubleshooting

Tools

Helpdesk software

Job description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
Your next opportunity starts here!

Responsibilities

As a Level 1 Service Desk Agent you will be the first point of contact for our valued customers, offering proactive, high-quality support. You'll be empowered to solve technical challenges and enhance customer experiences in a fast-paced, rewarding role. Every day brings new challenges and opportunities to grow, with your contribution making a real difference. Here's how:

Responsibilities:

• Engage & Solve: Be the go-to expert for inbound customer service requests across multiple channels. Use your expertise to diagnose and resolve hardware and software issues, from password resets to software configurations.
• Troubleshoot & Support: Leverage remote tools to troubleshoot and analyze technical issues. When needed, you'll elevate problems according to protocol, keeping customers informed and satisfied every step of the way.
• Collaborate & Communicate: Keep customers in the loop, ensuring clear communication and high engagement levels throughout the process. You'll also be the one to update tickets and systems, ensuring that all actions are accurately recorded.
• Customer Satisfaction: Your goal is simple: delight the customer! You'll take ownership of their experience, ensuring high levels of satisfaction and quick resolutions.

Qualifications

To be successful in this role, you'll need a blend of technical know-how and excellent communication skills. This isn't just about answering tickets; it's about making a difference for our customers. The ideal candidate will bring:

• Experience: 0-2 years in service desk support, or a solid background in customer service with a keen interest in tech.
• Languages: Proficient in Hungarian (written and spoken) and English. Ability to communicate effectively with customers from diverse backgrounds.
• Tech-Savvy: Comfort with basic technical troubleshooting and eagerness to learn. Experience with helpdesk software or remote tools is a plus.
• Problem Solver: You love challenges and have a keen eye for detail, ensuring issues are fully resolved in the most efficient way.

We offer:

• Contract of Employment
• Private Medical Care
• Cafeteria Program
• Multisport Card
• Life Insurance
• Hybrid Work Model (if applicable)
• 26 Days Annual Leave Regardless of Seniority
• Learning & Development (8,000+ Trainings)
• International & Multicultural Environment
• Employee Assistance Program
• Employee Referral ProgramSupportive & Inclusive Culture.

Pay Transparency Statement
The monthly base salary range for this position is between 6,600.00 PLN Gross to 8,800.00 PLN Gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.

#LI-AO2 #LI-Hybrid

About Us

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

-Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.