Global IT Service Desk Analyst (German) – Entry Level

Mettler Toledo AG; Województwo mazowieckie; On-site; PLN 60,000 - 80,000; Full time

Job summary

METTLER TOLEDO AG in Poland seeks a Global Service Desk Analyst (German) to be the first point of contact for IT issues. You will provide 1st and 2nd line support for hardware, software, and workplace technologies, serving users across multiple countries.

You will log incidents in ServiceNow, troubleshoot or coordinate with specialist teams, and collaborate with teams worldwide. On-call rotations may be required to ensure continuity of service.

Qualifications

• Fluent in German and English.
• Strong IT support mindset for a global user base.

Responsibilities

• Be the first point of contact for employees with IT issues.
• Provide 1st and 2nd line support for hardware, software, and workplace tech.
• Support users with Windows, Microsoft 365, laptops/desktops, printers and mobiles.
• Handle calls and tickets and log incidents in ServiceNow.
• Troubleshoot issues or coordinate with specialist teams as needed.
• Escalate unresolved incidents to appropriate groups.
• Collaborate with colleagues across countries and IT functions.
• Participate in on-call rotations when required.

Skills

German language

English language

IT support

ServiceNow

Tools

ServiceNow

Job description

METTLER TOLEDO AG in Poland seeks a Global Service Desk Analyst (German) to be the first point of contact for IT issues. You will provide 1st and 2nd line support for hardware, software, and workplace technologies, serving users across multiple countries.

You will log incidents in ServiceNow, troubleshoot or coordinate with specialist teams, and collaborate with teams worldwide. On-call rotations may be required to ensure continuity of service.